**Responsibilities** Under the supervision of Customer Service Supervisor and Team Lead, ensures the efficient operation and completion of activities on the Customer Service Team. Employee provides critical support to team members and serves as a technical resource, trainer, auditor, and assumes responsibility for escalated supervisor calls. Conducts research to resolve more complex billing inquiries and general concerns received by the Customer Service Team. Receives and tracks all work received by the team and ensures appropriate and prompt resolution. Responds to all electronic medical record billing questions and correspondence as needed in writing. **Job Title: Sr. Business Office Customer Service Representative- Bus Ofc - Cust Svc & Collect** **Location: Pearland Administrative Office** **Department:** **Bus Ofc - Cust Svc & Collect** **Job Type: Full Time** **Salary Range: $45,657 - $56,413 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)** **Qualifications** **Education** Required: High School diploma or GED from an accredited program Preferred: Associates Degree, Billing and Coding Certification, or CPC **Experience** Required: 1 yr. as a KSC Customer Service Representative meeting or exceeding standards for all job duties Preferred: Epic Resolute, Call Center Management Systems **License(s)** Required: N/A Preferred: N/A **Special Skills** Required: Knowledge of insurance billing and KSC contracted health plans’ rules, regulations and medical policies. Proven ability to apply knowledge of medical terminology, ICD10 and CPT coding. Proven ability to navigate and use a variety of software applications and on-line resources. Analytical skills to rapidly evaluate and resolve more complex patient billing questions. Ability to identify billing errors resulting from system adjudication problems. Ability to work independently and display leadership qualities among peers and other departmental personnel. Preferred: N/A **Other** Required: Problem solving, excellent communication skills. Able to assist supervisor and maintain current work volume. Preferred: N/A **Working Environment:** Office **About Us** Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston’s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares. **Why Kelsey-Seybold Clinic?** + Medical, Vision, and Dental + Tuition Reimbursement + Company Matching 401K + Employee Reward and Recognition Program + Paid time off for vacation, sick, and holidays + Employee Assistance Program + Continuing Medical Education allowance Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.