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Job DescriptionThe Team
The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role:
The Sr. Business Process Consultant, Creator Workflow will be a functional and process Source to Pay (S2P) expert on a customer engagement team – delivering implementations for this ServiceNow Solution. Consulting with procurement departments and guiding them in the endeavor of transitioning business requirements to configuration requirements for this Solution.
Although this opening is focused on finding a Supply Chain operations specialist with experience to bring to Source to Pay (S2P) engagements, this consultant may also provide consulting for customers implementing other Creator Workflow and Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
What you get to do in this role:
Be the process expert in how to best support Procurement, Supplier Management, and Accounts Payable departments using ServiceNow best practices focused on configuration vs. customizationDrive efforts for S2P-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholdersAdvise customers in their efforts to take advantage of the ServiceNow Creator Workflow Solutions standard capabilities in their efforts to improve departmental processes.Lead customer design workshops focused on ServiceNow Platform and Finance & Supply Chain Workflow Solution in scope of the engagement (which may include Source to Pay (S2P), HR Service Delivery, Legal Service Delivery Solution, and/or Workplace Service Delivery/Safe Workplace)Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateralGuiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solutionDrafting more functionally-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving themGuides and advocates for the customer’s needs throughout the engagementSupport internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical ResourcesDrive customer unit and user-acceptance testing requirements throughout and at key stages of an engagementBe a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomesPrepare all customer-facing deliverables focused on processJuggle multiple and complex projects/initiativesPromoting continuous improvement practices for delivery/engagement materialsSupporting specific sales activities when requiredProviding training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon requestUp to 25% travel annually, driven by customer needs and internal meetings
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Qualifications
In order to be successful in this role, we need someone who has:
5+ years of consulting experience for complex, global organizations3+ years S2P experience Demonstrated ability to influence and consult (providing options with pros, cons and risks) for a Supply Chain department, while providing thought leadership to Customer sponsors/stakeholders in solving business process and/or technical problemsAn end-to-end understanding of the S2P functional areas, including Procurement, Supplier Management and Accounts Payable, and how those areas operate together to deliver a S2P solution.Proven experience in defining and deploying future-state S2P processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technologyStrong understanding with leading industry S2P systems and tools such as Procurify, Ariba, Coupa, Oracle, SAP, etc.Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile DevelopmentExcellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint)Experience in providing Knowledge-Centered Service / Support using technologiesExperience in analyzing and recommending strategies based on business prioritiesStrong interpersonal skills, customer-centric attitude, ability to deal with cultural diversityProven team player and team builder
For positions in this location, we offer a base pay of $116,600 to $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
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