Akima Global Logistics (AGL) seeks a Senior Case Management Analyst located in the Southeastern United States capable of Data Analysis and Reporting. Analyze case management data: Identify trends, patterns, and potential issues within case management systems at all levels, Tier I - Tier III. Prepare case management reports and presentations: Summarize findings and recommendations for company and senior client management and stakeholders. Evaluate the quality and cost-effectiveness of case management services. Assess the impact of case management interventions on client outcomes and resource utilization. Using analytical and critical thinking skills to evaluate information, identify areas for improvement, and make recommendations for programs or services, often focusing on budget analysis, cost savings, and performance evaluation. **Responsibilities** + Conduct Process Improvement to identify process improvement opportunities: Streamline workflows, reduce errors, and enhance efficiency. + Develop and implement solutions: Recommend and implement changes to case management processes based on data analysis. + Ensure compliance with regulations and policies: Stay current with relevant laws, regulations, and agency policies. + Provide guidance and training to staff: Support case managers in their work, ensuring they have the necessary tools and knowledge. Supervisory/Leadership: + Responsible for supervising and mentoring junior analysts / staff between 5-15 members. Providing guidance and training to team members. + Serve as a point of contact for inquiries: Address questions and concerns from staff, clients, and other stakeholders. + Assist clients in navigating the system: Provide information and resources to help clients access services and support. + Advocate for client needs: Work with other professionals to ensure clients receive appropriate care and services. + Strong analytical and problem-solving skills: Ability to identify issues, analyze data, and develop solutions. + Excellent communication and interpersonal skills: Ability to communicate effectively with staff, clients, and other stakeholders. + Knowledge of case management principles and practices: Understanding of the case management process, including assessment, planning, implementation, and evaluation. + Proficiency in relevant software and systems: case management software, data analysis tools, and other relevant technologies. + Analyzes business operations requirements. + Assesses current practices, collects information and analyzes industry trends to determine program objectives. Designs new projects/programs by analyzing clients' requirements. + Makes recommendations to improve systems. + Prepares technical reports and summarizes information and trends. Performs work with a high degree of latitude. Handles the most complex issues. + May act as a lead. **Qualifications** + Must have a bachelor’s degree (BA or BS) in medical support, business administration, management, social work, or related field. + Must be able to obtain and maintain a federal clearance at a public trust level + Must have a minimum of 4+ years’ experience in leading and supporting a team 5 or more members in case management, social work, or related fields. **Job ID** 2025-16677 **Work Type** Remote **Pay Range** $110,000.00 **Benefits** Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. **Company Description** **Work Where it Matters** Akima Global Logistics (AGL), an Akima company, is not just another operations contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At AGL, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. **For our shareholders** , AGL provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. **For our government customers** , AGL delivers comprehensive supply, transportation, and maintenance services designed to optimize and maintain operations. **As an AGL employee** , you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).