The Senior Change Implementation Analyst role is a mid-level support job in Support Services, Global Services organization. This role is responsible to perform solution-related service request configuration for application maintenance. This person will perform scope assessment by capturing information, using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicating and shadowing end users, and testing workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of revenue back to the client and additionally be at risk of client being able to opt out of contract, both resulting in reduced revenue.

In this role, you will provide mentorship and real-time resolution on a wide variety of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, support entitlements and validation, electronic support solve and product availability. Handle open service requests that are dispatched, implement fixes, analyze the software problem and write case notes in the tracking system. This is an entry-level full-time Hybrid role with Oracle!

 Basic Qualifications

   • At least 4 years total combined related work experience and completed higher education

   • Receipt of the appropriate government security clearance card applicable for your position

   • Due to the client contract, you will be assigned, this position requires you to be a U.S. citizen

Preferred Qualifications

   • At least 1 year of clinical or customer service experience

   ����� This is a hybrid role and requires to be in the Office 2-3 times a week.

   ��� We invite you to apply if you have the above skillset and experience!

   • If you have experience in healthcare call centers/ customer support experience, it has an added advantage!

Career Level - IC0