VISA: W-2 or 1099 candidates only. No third parties.
Years of experience: 5+ years’ experience.
Interviews: Webcam or in-person.
JOB DESCRIPTION:
This position is located in the Office of the Chief Technology Officer 200 I Street, SE, 4th floor – Washington DC, 20003. OCTO is looking for Systems Engineer to provide technical level guidance and end-user support in all aspects of Microsoft Office 36.
We are looking for a highly skilled and motivated Systems Engineer to support O365 adoption and provide support to end-users on all O365 services. This position will provide training and support of all O365 client related issues. You will support end-user on all aspects of O365 collaboration tools with emphases on new Outlook 2016, Skype for Business and OneDrive for business technologies.
Detailed Responsibilities Include:
• Configuration, Administration and support of MS Office O365 suite from client prospective.
• Support and train end-user for Outlook 2016, OneDrive, Skype for Business and O365 on-line services.
• Support and train end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service.
• Train and educate end-user on new O365 capabilities and collaboration tools.
• Provide user training for OneDrive for Business integration and sync.
• Provide troubleshooting for Outlook Autodiscover.
• Provide support for Windows 7, 8, and 10
• Provide expert-level customer service and client-facing expertise in area of O365.
• Report writing and process and procedure documentation.
• Other duties as required.
Job Requirements:
• In-depth knowledge of O365, Azure, MS Office suite 2010, 2013 and 2016, Windows.
• Working knowledge of MS Exchange 2007 and 20013.
• In-depth experience with large email and account migrations using 3rd party or Microsoft tools.
• Technical experience with Microsoft Connectivity analyzer tool.
• Experience integrating Skype for Business in Enterprise environment.
• Experience with Exchange email migration using Cutover, Staged and Hybrid Deployment.
• The ability to provide technical and end-user support to clients in person.
• Excellent written and verbal communication skills.
• In addition to the ability to work independently, a demonstrated ability in successful problem-solving and management of multiple tasks is required.
• Attention to detail and willingness to work extra hours and nights as needed.
• Experience with Microsoft Azure.
• Minimum of five (5) years of proven training experience in O365.
iv. Behavior Characteristics:
Must possess good communications and writing skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented and performance-oriented.
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CONTRACT JOB DESCRIPTION
Responsibilities:
1. Provides analysis related to the design, development, and integration of hardware, software, man-machine interfaces and all system level requirements to provide an integrated IT solution.
2. Develops integrated system test requirement, strategies, devices and systems.
3. Directs overall system level testing.
Minimum Education/Certification Requirements:
Bachelor’s degree in Information Technology or related field or equivalent experience.