Our client, a premier data center service provider of cloud, colocation, managed services and DR, is looking for a motivated Sr. Collections Specialist to join their billing team. This person will be responsible for all collection activity associated with an assigned portfolio of accounts. They will independently prioritize and execute daily collection activities; contact customers for payment via telephone and email, document and maintain timely collection notes in the collection tool and establish appropriate follow-up. They will be performing root cause analysis to resolve customer disputes, billing issues, deductions and propose process enhancements to avoid future issues. They will contact delinquent customers by phone and email and prepare customer account reconciliations. This person will evaluate customer payment trends and recommend accounts for escalated collection efforts as well as negotiate terms for settlements and payment plans with delinquent customers for management approval.

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