Sr. Commercial Casualty Claims Representative Location Name IA, Urbandale - 11201 Douglas Avenue ID 2025-11629 Date Posted 22 hours ago(1/3/2025 3:50 PM) Company Continental Western Group Primary Location US-IA-Urbandale Category Claims Company Details

 

Rated Best Places to Work 2020, 2022 and 2024 by Business Insurance, Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. Since 1886 -Strong, Local and Trusted.

 

As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions.  W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor’s Financial Rating of A+ (Strong).

 

This role is would ideally be based in one of our three offices:  

 

Urbandale, IALincoln, NELuverne, MN

However, this position may be located at any Berkley office across the US.  The Berkley offices offer a hybrid work schedule with four days in the office and one day remote where it makes sense to do so. 

 

The company is an equal opportunity employer.  #LI-AV1 #LI-HYBRID

Responsibilities

As a Sr Claims Representative, you will investigate moderate to highly complex commercial casualty claims in a prompt, equitable manner by analyzing coverage, liability/compensability and damages; evaluating reserves; and negotiating settlement or conclusion of claim.  We'll trust you to demonstrate a proven ability to handle complex coverage, liability and damage issues.  You'll also have the opportunity to manage select litigated claims.

 

What you can expect:

Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talentInternal mobility opportunities Visibility to senior leaders and partnership with cross functional teamsOpportunity to impact changeBenefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

Examine and analyze policies, contracts and claim forms to determine coverage. Investigate loss in a prompt manner by telephone, correspondence or on-site investigation to determine the extent of the Company’s liability.  Request necessary reports, e.g., police reports, fire reports, medical records, property damage inspections, etc.  Utilize independent adjusting services to assist in the claim investigation as appropriate. Establish accurate claim reserves and re-evaluates exposures and reserves during the life of the claim.  Correctly enter claim data and file documentation into claim and related systems for reporting purposes.  Negotiate settlement or conclusion of claim.  Consult with Litigation Specialist, Claims Supervisor or Claims Manager when claim cannot be resolved and moves into litigation.  Collaborate with Home Office Claims staff on claim files in subrogation, arbitration and salvage recovery. Mentors and coaches Claim staff. Performs other related duties as assigned by management. Qualifications

What you need to have:

Three to five years related #casualty claims experience and/or training; or equivalent combination of education and experience. Ability to organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to inquiries from customers. Possess strong customer orientation; problem analysis and problem resolution skills; and interpersonal and communication skills. Regularly and consistently demonstrates commitment to company values and guiding principles. Proficient with Microsoft Word, Excel, and Outlook.

What makes you stand out:

Bachelor’s Degree preferred    Completion of or working toward AIC, CPCU, SCLA or similar designation.Valid driver’s license for travel.  Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Additional Requirements #casualty #casualtyclaims #commercialclaims Sponsorship Details Sponsorship not Offered for this Role Connect With Us! Not ready to apply? Connect with us for general consideration.