Rate: $25.50-$26.00

Shift: M-F, 7a-4p

Job duties

(* denotes an “essential function”)*Perform work in reception according to established procedures*Answer and transfer incoming calls, often received on a multi-line phone system, in a professional, friendly, timely manner*Welcome clients and visitors to the office with warmth and professionalism *Notify employees of visitor arrival and answer questions*Guide clients and visitors with appropriate instructions and hospitality for their needs*Provide high level, front of house services to clients and visitors*Utilize appropriate logs and/or tracking software for all assigned work*Meet contracted deadlines for accepting, completing, and delivering work assignments*Communicate with peers, supervisor or client on job or deadline issuesHelp foster a proactive environment of continuous service enhancement and relationship building with the client Handle sensitive and/or confidential documents and informationPerforms Quality Assurance on own, and work of others, if requiredMay train more junior staff membersAssist office services or other peer teams with workload, as neededComplete other administrative tasks as assigned by managementTroubleshoot basic office equipment problemsAdhere to Williams Lea policies in addition to client site policiesUse equipment and supplies in a cost-efficient manner

Job qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experienceMinimum 3 years’ experience preferably in a legal, banking or large corporate environmentReception, switchboard or administrative assistant experience preferredAbility and willingness to learn in the client’s business and employees to handle calls and greet visitors more efficientlyProven customer service skills are required to create, maintain and enhance customer relationships and provide exceptional introduction and visitor experienceIntermediate skill in the use of MS Office software (Word, Excel, Outlook), messaging systems, and job workflow tools Familiar with general office procedures to meet and maintain client satisfactionAbility to work in a fast-paced, team environment, working both independently and collaborativelyAbility to prioritize work, balance projects and meet deadlines in a timely mannerStrong attention to detail with good organizational skills and emphasis on accuracy and qualityAbility to handle sensitive and/or confidential documents and informationAbility to make independent decisions that conform to business needs and policyAbility to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory levelExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressureMust be self-motivated with positive can-do attitudeMust be able to interact effectively with multi-functional and diverse backgrounds

 

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

 

Working conditions

Position operates at sites with maximum of 24/7 operations.  Individual shift requirements will vary by siteAbility to work overtime as neededWork is performed in a professional work environmentProfessional attire requiredHazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning suppliesMust be able to work sitting down all or most of the time