OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

 

Your Impact:

The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.

 

What the role offers: 

Troubleshoot and find resolutions/workarounds to incidentsDesign, develop and test fixes for problems arising on top of customizations to OT productsResearch and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.Work on performance tuningPerforming deployments and applying product patches. Perform Upgrades, Migrations.Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.

 

What you need to succeed:

Skill set required:

Between 5-8 years of experience supporting OpenText Documentum D2 Lifesciences. including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment. 

Technical skills:

Resource who has clear understanding ofDocumentum ArchitectureD2Life science(s) ModulesShould have deeper technical knowledge on D2 , LifesciencesOperating Systems: Linux and/or Windows.Strong troubleshooting skills – Maintenance and supportKnowledge of code fixes and packaging releasesGood understanding on D2 Custom PluginsDirectory Services: Open-LDAP, Active DirectoryKnowledge of patching and upgradeThorough knowledge of Documentum Fundamentals, Documentum Administration and D2 , Lifesciences ConfigurationsDesired experience in Documentum Content Server, DFC, BOF, DQL, IDS, Documentum Administrator, WebLogic, Tomcat Should be able to lead and guide the team on the technical tasks/Project activitiesProficient in techniques for performance tuning and tuning RDBMS query performanceDatabase: MSSQL, Oracle (DML and routine maintenance tasks)Excellent communication / presentation / verbal and written communication skills.

 

Definite Plus:

Prior experience working in an ISO27001 certified work environmentITIL Foundation certification

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.