Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.
SnapNrack, a wholly owned subsidiary of Sunrun, is looking for a passionate and talented Sr. Collections Coordinator. Reporting to the SnapNrack Head of Strategy & Finance, this position plays a critical role in supporting the daily operations of the Collections Department. This position will provide accounts receivable collections for existing customers. This is a key position and we are looking for a team player that can handle a multitude of duties/responsibilities, support cross-functional teams, and assist with special projects.
This role is hybrid and will require 2-3 days working in the office each week.
Responsibilities
Daily review of A/R aging reports to identify delinquent invoices requiring immediate follow-up
Contact delinquent customers by telephone, email, and letters according to collections policies
Collect and apply payments from customers, matching remittance instructions (e.g., debit memos, credit memos, SPA deductions)
Determine the reason for delinquency and whether customers orders can be released from credit hold based on AR aging details and in compliance with SnapNrack’s Credit Policy.
Investigate short pays from customers to determine and execute on a path to resolution, working cooperatively with SnapNrack Customers and other key SnapNrack teams
Engage SnapNrack customers with the highest level of professionalism
Thoroughly and accurately document all collection efforts for each assigned account
Communicate regularly with leadership and peers on the status of accounts and escalations
Ensure all assigned accounts are managed in a timely and accurate fashion
Weekly review and reporting of collections metrics to track progress against monthly forecasted goals
Support cross-functional projects and teams
Provide accurate and timely reporting of performance metrics
Complete other duties/tasks as assigned
Qualifications
Bachelor’s degree preferred and a minimum of two years of collections, accounts receivable, or customer service experience required
In lieu of a Bachelor’s degree, a minimum of 5 years equivalent work experience required
Acumatica ERP system experience is ideal but not required
Excellent verbal and written communication skills with the ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
Process-minded with the ability to problem solve, detect patterns, and give advice on trouble shooting
Advanced Excel skills and an ability to work on complex issues
The ability to work independently and under pressure to meet deadlines
Highly organized, self-disciplined and possess the ability to work in a fast-paced environment with a willingness to learn
Recruiter:
Danielle Levitan (danielle.levitan@sunrun.com)Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to acts, such as The Equal Pay Transparency Act. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation listed. Candidates in locations outside this local area may have a different starting salary range for this opportunity which may be higher or lower. Please speak with your recruiter to learn more.
Starting salary/wage for this opportunity:
$26.48 to $35.31Sunrun provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards. Compensation decisions will not be based on a candidate's salary history. Please note: Employee benefits do not apply to our Fusion and Street Sales roles, which are 100% commission-based, (1099-NEC) positions.
This description sets forth the general nature and level of the qualifications and duties required of employees in this job classification, as well as some of the essential functions of this role. It is not designed to be a comprehensive inventory of all essential duties and qualifications. If you have a disability or special need that may require reasonable accommodation in order to participate in the hiring process or to perform this role if you are offered employment, please let us know by contacting us at candidateaccomodations@sunrun.com.
Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law. We also consider qualified applicants with criminal convictions, consistent with applicable federal, state and local law.