Description We are looking for a skilled Sr. Customer Service Representative to join our team in the service industry located in EAST ROCHESTER, New York. In this role, you will be tasked with a variety of duties including sales support, customer support, and maintaining accurate customer records. This role offers a short term contract employment opportunity. Responsibilities: • Accurately processing customer orders received through various channels such as telephone, fax, or email • Managing customer inquiries and troubleshooting problems as they arise • Providing customers with detailed quotes on merchandise and updating them on order status • Liaising with vendors regarding pricing details and order status • Maintaining an accurate record of customer credit applications and transactions • Utilizing various office equipment such as copiers, fax machines, scanners, and printers for daily tasks • Applying knowledge of company policies, procedures, and pricing to best serve customer needs • Regularly running reports for customers and sales representatives • Familiarizing oneself with vendor and customer contracts • Using computer programs, CRM, Data Processing, Epic Software, ERP - Enterprise Resource Planning, and About Time skills effectively to perform various tasks. Requirements • Proficiency in various computer programs • Experience with CRM (Customer Relationship Management) systems • Strong abilities in data processing • Familiarity with Epic Software • Understanding and experience with ERP (Enterprise Resource Planning) • Knowledge of About Time software • Experience with answering inbound calls • Understanding of benefit functions • Experience with billing functions • Familiarity with claim administration processes TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .