Description We are in search of a Sr. Customer Service Representative to be based in Maplewood, Minnesota. In this role, you'll be a crucial part of our team, tasked with delivering top-notch support to our customers, introducing meaningful changes to enhance customer experience, and fostering a collaborative, high-performing environment. Responsibilities: • Deliver exceptional customer support, handling escalated customer issues with professionalism and tact. • Analyze customer feedback and data to identify trends and areas for improvement. • Implement innovative strategies to boost customer satisfaction across all touchpoints. • Collaborate closely with cross-functional teams, including marketing, sales, and product development, to ensure the customer's voice is heard and considered in all decisions. • Redesign customer service processes as needed to ensure maximum efficiency and effectiveness. • Provide guidance and mentorship to less experienced team members, promoting a team-oriented culture. • Use CRM software and customer data tools to maintain accurate records and drive data-informed decisions. • Foster a high-performing environment, encouraging teamwork and continuous improvement Requirements • The candidate must possess strong data processing skills, with a focus on accuracy and efficiency. • Experience in answering inbound calls is required, ideally in a high-volume setting. • A proven track record of providing superior customer service is essential. • Ability to develop and implement creative concepts to improve customer experience. • Proficiency in data entry with attention to detail and speed is necessary. 20,000 Steps per day TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .