Curtiss-Wright is looking for a Customer Success Manager (CSM) to join our Strategic Capture Team. As Customer Success Manager, you will be responsible for ensuring customer satisfaction, retention, and expansion of relationships within key accounts to support key pursuits. This role works closely with Sales, Business Development, business units and other functional departments to drive long-term customer success and support the achievement of strategic business objectives and key pursuits. **Location:** **_Ashburn, VA_** **We Take Care of Our People** Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan (https://curtisswright.com/investor-relations/overview/default.aspx) I Inclusive & Supportive Culture (https://careers.curtisswright.com/en/who-we-are/) * **Your Challenge:** Customer Relationship Management: + Act as a customer advocate within the organization, raising visibility of customer execution efforts, driving continuous improvement in customer service specifically related to Business Capture. + Foster strong relationships with key stakeholders, both internally and externally + Develop and implement a Customer Success Plan based on Adoption, Retention, Expansion and Advocacy focusing on strategic customer accounts, working with Sales, BD and Strategic Capture. + Serve as the key point of contact for key customers during Capture Phase, ensuring the capture plan and proposal reflects Customer Success specifically representing customer needs Strategic Capture Support: + Collaborate with the relevant stakeholders to ensure a smooth handoff from pre-award phase to post award execution team + Support the development of proposals and influence the customer success element of capture planning for key pursuits Data-Driven Insights and Reporting: + Utilize existing customer success measures that tie the Strategic Capture team’s charter and activity to the organization’s financial measures, to demonstrate the team’s impact and contribution + Use data to develop a comprehensive view of the customer + Provide regular reports and updates to senior management on customer health relating to Tier 1 and selected Tier 2 pursuits + Use data analytics to track customer success metrics, identify trends, and support decision-making **What you Bring:** + Degree in related field or equivalent experience. + Proven experienced in managing customer success programs + Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships + Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach. + Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously. \#LI-TS1 _No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our_ **_Talent Acquisition Team (TA_COE@curtisswright.com)_** _and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright._ **Compliance Statement** This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition (TA_COE@curtisswright.com) and we will make all reasonable efforts to accommodate your request. **Join the WRIGHT Team!** Over 95 years of growth, Curtiss-Wright is an integrated, market-facing global diversified industrial company and remains a technology leader through this legacy of innovation. Through three well-balanced segments – Aerospace & Industrial, Defense Electronics and Naval & Power, we remain focused on advanced technologies for high performance platforms and critical applications. Diversity, commitment to excellence and dedication to the spirit of pioneering innovation continue to drive the employees of Curtiss-Wright. **Our Values** What makes a world-class organization? It all begins with core values that provide a strong foundation for success. Simple in theory, the values of Curtiss-Wright are reflected in every aspect of our operations. To our employees, these are more than words on a wall – we all take these values to heart in our relationships with our customers and each other. **Leadership** We lead based on vision and strategic direction, empowering employees to reach goals through thoughtful and decisive action. **Customer Focus** We are committed to achieving total quality by meeting our customers’ expectations and delivering products and services in a timely fashion. **Teamwork & Trust** Working in a spirit of trust and collaboration, we actively encourage employees to contribute their ideas and innovations to keep our company moving forward. **Respect for People** We believe that people are our most valuable asset and will always do the right thing in our dealings and interactions with all employees. **Integrity** We will act with the highest integrity in all of our business relationships and strategic partnerships. **What We Offer Our Employees:** **Opportunity:** As part of the Curtiss-Wright team, you have the opportunity each day to transform the way customers do business, as well as transform your career. Our entrepreneurial environment provides you with excellent experiences that enable you to develop your skills through stretch assignments and the opportunity to work with the best talent in the industry. You will have the opportunity to contribute from day one! **Challenging Work:** The work we do here is not only challenging, but it is meaningful to our customers, our employees and the communities in which they live and work. You are given the chance to work on some of the most advanced technology projects in the world. Now that something to be proud of! **Collaborative Environment:** The teamwork among our exceptionally talented people enables us to deliver some of the most advanced solutions to our customers.