Curtiss-Wright is looking for a Customer Success Manager (CSM) to join our Strategic Capture Team. As Customer Success Manager, you will be responsible for ensuring customer satisfaction, retention, and expansion of relationships within key accounts to support key pursuits. This role works closely with Sales, Business Development, business units and other functional departments to drive long-term customer success and support the achievement of strategic business objectives and key pursuits.

Location: Ashburn, VA

We Take Care of Our People

Paid Time Off I 401K with Employer Match and Profit Sharing I Health and Wellness Benefits I Learning and Development Opportunities I Referral Program I Competitive Pay I Recognition I Employee Stock Purchase Plan I Inclusive & Supportive Culture *

Your Challenge:
 

Customer Relationship Management:

Act as a customer advocate within the organization, raising visibility of customer execution efforts, driving continuous improvement in customer service specifically related to Business Capture.

Foster strong relationships with key stakeholders, both internally and externally

Develop and implement a Customer Success Plan based on Adoption, Retention, Expansion and Advocacy focusing on strategic customer accounts, working with Sales, BD and Strategic Capture.

Serve as the key point of contact for key customers during Capture Phase, ensuring the capture plan and proposal reflects Customer Success specifically representing customer needs

Strategic Capture Support:

Collaborate with the relevant stakeholders to ensure a smooth handoff from pre-award phase to post award execution team

Support the development of proposals and influence the customer success element of capture planning for key pursuits

Data-Driven Insights and Reporting:

Utilize existing customer success measures that tie the Strategic Capture team’s charter and activity to the organization’s financial measures, to demonstrate the team’s impact and contribution

Use data to develop a comprehensive view of the customer

Provide regular reports and updates to senior management on customer health relating to Tier 1 and selected Tier 2 pursuits

Use data analytics to track customer success metrics, identify trends, and support decision-making

What you Bring:

Degree in related field or equivalent experience.

Proven experienced in managing customer success programs

Strong interpersonal and communication skills, with the ability to build and maintain long-term relationships

Excellent problem-solving and critical-thinking abilities, with a customer-focused mindset and a proactive approach.

Strong organizational and time management skills, with the ability to manage multiple accounts and priorities simultaneously.

#LI-TS1

No unsolicited agency submittals please.  Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal.  Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.  

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening.  In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn. 

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.