Sr. CX Strategist, AWS Private Pricing Program
Amazon.com
Open to candidates in Seattle, Arlington, New York, Austin, Boston, Dallas, San Francisco, Denver, Chicago, Atlanta, Jersey City, Nashville.
Do you have an aptitude for analyzing customer requests and creating innovative business solutions/programs to address customer needs? The ability to translate complex scenarios into simplified mechanisms to enable customer outcomes? The knack to drive consensus across broad stakeholder groups? Amazon Web Services (AWS) is seeking a Customer-obsessed Customer Support Specialist to join the Private Pricing Programs and Experiences (3PX) team.
The Senior Design Strategist, 3PX will partner with UX researchers, product management, and partners across the Private Pricing organization. As a driver of a cross-functional and highly visible initiative, the ideal candidate will have experience in both B2B and B2C settings with a proven ability to document the customer experience to identify gaps and opportunities, then work collaboratively to ideate and deliver solutions. You will be responsible for designing features and accountable for driving key initiatives and projects in areas such as Private Pricing tooling, the customer experience, process improvement, and launching new innovative offerings. By understanding and improving the customer experience, you will unlock efficiencies in the Private Pricing deals process, improve existing features, and implement new features to be used by the sales team that drive value for the Private Pricing taem, and in turn, end customers.
Key job responsibilities
• Application of human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing.
• Operationalize data (i.e. user feedback, technical constraints, business analytics, and usability findings) to translate business goals and recommend new approaches, policies, and procedures for continuous improvement.
• Own the Customer Experience (CX) Intake Mechanism to help GDSP builders have successful launches and adoption of their idea by considering the implications their ideas have on the Private Pricing Experience and providing recommendations, with input from other 3PX leads.
• Manage multiple projects simultaneously. For select launches, coordinate end-to-end activities with teams across and external to GDSP to execute against timelines.
• Use expertise and judgement to work across teams for complex initiatives; work backwards from the customer through discovery, design, and execution.
• Deliver independently with a bias for action oriented on results; take the lead on both tactical and strategic initiatives.
• Define, measure, and analyze post-launch metrics to continuously optimize design and end-to-end experience.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Do you have an aptitude for analyzing customer requests and creating innovative business solutions/programs to address customer needs? The ability to translate complex scenarios into simplified mechanisms to enable customer outcomes? The knack to drive consensus across broad stakeholder groups? Amazon Web Services (AWS) is seeking a Customer-obsessed Customer Support Specialist to join the Private Pricing Programs and Experiences (3PX) team.
The Senior Design Strategist, 3PX will partner with UX researchers, product management, and partners across the Private Pricing organization. As a driver of a cross-functional and highly visible initiative, the ideal candidate will have experience in both B2B and B2C settings with a proven ability to document the customer experience to identify gaps and opportunities, then work collaboratively to ideate and deliver solutions. You will be responsible for designing features and accountable for driving key initiatives and projects in areas such as Private Pricing tooling, the customer experience, process improvement, and launching new innovative offerings. By understanding and improving the customer experience, you will unlock efficiencies in the Private Pricing deals process, improve existing features, and implement new features to be used by the sales team that drive value for the Private Pricing taem, and in turn, end customers.
Key job responsibilities
• Application of human-centric approaches for strategic initiatives with cross-functional groups across 3PX and Private Pricing.
• Operationalize data (i.e. user feedback, technical constraints, business analytics, and usability findings) to translate business goals and recommend new approaches, policies, and procedures for continuous improvement.
• Own the Customer Experience (CX) Intake Mechanism to help GDSP builders have successful launches and adoption of their idea by considering the implications their ideas have on the Private Pricing Experience and providing recommendations, with input from other 3PX leads.
• Manage multiple projects simultaneously. For select launches, coordinate end-to-end activities with teams across and external to GDSP to execute against timelines.
• Use expertise and judgement to work across teams for complex initiatives; work backwards from the customer through discovery, design, and execution.
• Deliver independently with a bias for action oriented on results; take the lead on both tactical and strategic initiatives.
• Define, measure, and analyze post-launch metrics to continuously optimize design and end-to-end experience.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
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