About the Team

At Panera we believe that good food can bring out the best in all of us. We love the role that food plays in people’s lives, and we work hard to create interactions that elevate the experience of ordering, eating, and sharing it. We’re looking for a Senior User Experience Designer to join our team of designers, collaborators, bakers and craftspeople. We embrace vulnerability - we’re unafraid to make mistakes, own up to them, and do it differently next time. Healthy debate? Bring it on - we love it as much as we do hunting down the research and analytics we need to crack that next brilliant UX solution. Most importantly, we support each other, and we like working together.

About You

You do not have to love food, but you love the creative process, and you love collaborating. As a Senior User Experience Designer you’ll be part of a team that’s been recognized by Fast Company as one of the most innovative in the world.  The Senior User Experience Designer is involved in every aspect of the design process across all our e-commerce properties: web, mobile apps, and digital experiences in retail spaces. You’ll go to the field (both online and in-person) to observe and test customers, you’ll brainstorm new innovations, you’ll craft elegant user flows and beautiful, intuitive, thoughtful interactions. You may call yourself a UX designer who can create visual designs or a visual designer who knows UX, but you are a digital craftsperson at heart. 

Duties & Responsibilities

The primary responsibilities of this job include, but are not limited to:

Lead UX projects by bringing human-centered design to the forefront of our digital solution creation processPartner with designers and/or independently visualize and iterate design concepts at project-appropriate levels of fidelityScope projects, and work with product owners and other partners to build out realistic project timelinesDevelop, conduct and analyze user research and use insights & data to help drive forward product visionFacilitate qualitative research methods, i.e., workshops, interviews, card sort testing, etc.Provide deliverables based on research, i.e. User Flows, Sitemaps, Wireframes, Prototypes, Lo-fi, and Hi-fi MockupsCollaborate with stakeholders to acquire information about products, requirements, and to receive feedback on iterations throughout the entire processClearly organize and present designs and projects to any level of the organizationBreak down large projects and delegate smaller tasks to teamHelp to establish and maintain a standardized UX process for creating products based on our user research and dataEncourage healthy debate and facilitate conversation with recognition for the value of diversity and thought expressionMentor junior designers, supporting their growth and developmentBuild relationships and trust between disciplinary teamsGive and solicit feedback from peers and mentors.  Encourage honest feedback!

Qualifications (Education & Experience)

Qualifications include:

5+ years UX Design (Web, Mobile, E-commerce) experienceA portfolio that demonstrates a strong understanding of UX and of beautiful, intuitive, and thoughtfully crafted interactions across desktop, tablet and mobileExpertise and ability to mentor in 1 major area of the design practice (e.g. Strategy, Research, Interaction Design, Wireframing, Visual Design, etc.)Comfort with Human Centered Design and Design Thinking principlesComfort with ambiguity.Ability to facilitate a high morale, motivating team environmentExperience with Agile methodologyExperience mentoring junior designers a plusSelf-starter, team-player, and an ability to work independently but fueled by collaborative environmentsCandidates must share a portfolio of user experience and/or visual design work to be considered for the role.  Please remember to share your portfolio password.

Working Conditions

Required travel – limited travel to team events in St. Louis, MO or Newton, MAComfort level working remotely and/or in a hybrid remote/in-person fashion

Physical Requirements

While performing this job, the incumbent is regularly required to stand, sit, talk, hear & use hands and fingers to operate keyboards

Direct Reports

N/A

Additional Description :