https://ohdcorporation.com/
 
  The Position:  Under general supervision, administers day to day operations of local Personal Computer systems and servers.  Provides integrated support, maintenance, upgrade and repairs of all computers for assigned remote locations as required. P.C. Installation and upgrades of P.C. software and network-based applications .   Setup and configure Intel PC’s with Overhead Door approved software.  Serves as second and third level support for PC related problems that the IT Service Desk cannot resolve. Installation and setup of business production line solutions.  Keeps up with latest hardware, operating systems, and off-the-shelf software packages and technologies.  May function as technical project leader on business projects.    Responsibilities:

Include the following. Other duties may be assigned by direct manager.

Responsible for identifying and resolving PC hardware and software related failures and issues.  Assist with user training on PC Applications.  Manage and update PC images to maintain current software levels. Update install software updates to remote PCs via SCCM. Manage mobile devices via Maas360 via strong understanding of mobile device management practices. Responsible for the business printing / copying solutions including maintenance. Request quotes and place order for PC equipment and peripherals. Handles tasks for project installs and can help define project tasks and a tasks completion time. Upgrades software components and installs OS upgrades as required. Experience with Microsoft Windows (XP, 7, 8,10) and Microsoft Office products (2013, 2016 pro plus) is required. Manage conference room A/V technology, including Cisco video conferencing equipment. Experience with Microsoft Office 365 a plus.  A strong discipline working within a standardized ticketing system and documenting work tickets fully is a must in this position. Will need to be team oriented and have excellent verbal and written communication skills.