12 month W2 contact Hybrid in TX. The Team Digital Solutions chapter members are passionate about bringing together process, technology, analytics and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned. You will be aligned with a squad that supports digital applications/products for our internal client facing associates in our call centers or in our investor center locations nationwide. The Role The Digital Solutions chapter builds world class digital experiences at scale. Our chapter members humanize products, services, and experiences by: Integrating deep research & industry awareness Impacting product strategy Driving implementation across all client and associate touchpoints. This position provides business analysis and expertise to support the creation of digital experiences that support our clients and associates. The Digital Product Analyst plays a leading role in all phases of digital product management, including: Discovering the right opportunities using data Defining the requirements Crafting innovative solutions Supporting client and field readiness Measuring the business outcomes The Expertise You Have and Skills You Bring Top Skills' Details 1.) Requirements gathering, refining, prioritizing. Measuring the business outcome. – ability to provide data backed research and estimations, and then the follow up post implementation to validate if hypothesis was correct The ability to communicate, translate between business and bring groups together for solution will be very important. 2.) Contact Center applications – technology solutions (Ginesis, Salesforce, Amazon Connect) – some understanding of these solutions, their limitations, the degree to which they might be malleable, etc – this domain experience would provide the most value given it is where this product area lies. 3.) Experience with Salesforce reporting – customize dashboards. Translate requirements into sequence diagrams into APIs Scrum Teams – 9-10 members, there are 6 squads within this domain / PA + Needs to be a strong communicator, collaborator, and relationship builder Additional Skills & Qualifications Bachelor's degree in business, finance, management or technology related field 8-10+ years of business/systems analysis, product management or software engineering experience delivering customer or associate focused digital solutions of high value Background in user experience (UX) techniques & methods a plus (e.g. Customer Journey mapping, empathy mapping & affinity mapping). Strong acquisition, refinement, and prioritization of requirements (e.g user stories) High level business logic design or interpretation Validation of outcomes by way of quantitative and qualitative measures that align with product area goals User Acceptance testing experience Go to market strategy & execution experience. Experience in iterative SDLC and changing requirements. Superb communication & story telling skills, conveying the vision and impact of digital solutions through using data and visualization Familiar with APIs and an affinity for technology and a continuous learning approach regarding industry innovations Project Management skills including stakeholder management, dependency management and milestone tracking. Contact Center or CRM vendor application experience desirable (e.g. Salesforce / Genesys) Experience Level Expert Level Pay and Benefits The pay range for this position is $45.00 - $65.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Westlake,TX. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.