How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Sr. Digital Program Manager for Work Allocation and Efficiency, who can hold a leadership position in building strategic partnership with ops, program and product teams, be passionate about processes and innovation, and navigate a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Earn Trust, Have Backbone; Disagree & Commit, Think Big, Dive Deep and Deliver Results in order to continually adapt to the fast-moving environment and to drive efficiency and simplification for global customers.

In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Prime Video Content Management Team.

Key job responsibilities
- Be the subject matter expert of your assigned program
- Define program value propositions, advantages, and limitations
- Be the liaison between Business Analysts, Operations and Program Manager to develop solutions focused on work allocation and ops efficiency measurement.
- Collaborate with BI resources to develop a metrics dashboard for the various programs to monitor impact and drive improvements.
- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement
- Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
- Have a passion for continuously improving the customer experience
- Be a creative problem solver who always thinks critically about next steps
- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment

A day in the life
This position can be located in Seattle (WA) or Culver City (CA).