Sr. Director, BPO, Professional Services and Supplier Relationship Management Join us as a Senior Director, BPO, Professional Services and Supplier Relationship Management to take on key responsibilities within a world-class Global Sourcing & Procurement function. Make your mark in ​Global Sourcing and Procurement Services (GS&PS) Our Global Sourcing & Procurement Services (GS&PS) colleagues manage all AIG third party spend, ensuring maximized productivity and quality. Our global team includes Category Strategy, Negotiations and Execution, Transformation, Operations, Productivity, Environmental Sustainability, Supplier Diversity, Analytics, Tools, and Program Governance. GS&PS is committed to providing value to our stakeholders through building trust, providing a best-in-class procurement experience, maximizing profit, minimizing risk, and enabling sustainable growth for AIG. How you will create an impact This role reports to the Vice President, Tech and Professional Services within the GS&PS team and will be responsible for the Global BPO and Professional Services strategy, while owning all aspects of Supplier Relationship Management for this category. This leader will partner and collaborate with AIG’s strategic suppliers and senior leaders across business functions, IT, finance, and Operations to ensure overall alignment and robust governance of strategic initiatives. + Own all aspects aspects of complex strategic sourcing processes and relationships in the Professional Services category + Lead a team of ~10 sourcing professionals to develop robust strategies for key suppliers focused cost reduction, supplier accountability and partnership + Implement a Demand Planning process for key suppliers to better anticipate future demand and aggregate spend for buying efficiency and consolidated negotiations + Plan and execute large, complex RFP’s and facilitating stakeholder inputs and involvement and following a robust source board process for key deals + Effectively interface with all levels of within the firm and ensure sourcing processes are completed in a manner that is consistent with AIG’s acquisition policy + Develop and execute a global strategy and framework to partner / evolve relationships with strategic suppliers + Integrate SRM program objectives across GS&PS, business stakeholders and global functions, including Finance, Legal, Risk, Compliance, Audit, HR, and Insurance groups + Identify and Assess compliance risks and innovative opportunities through business reviews + Execute program initiatives including effective routines to mitigate risks and drive results, robust reporting cadences and change management practices + Leverage supplier performance to address potential issues and operational risks ensuring alignment of suppliers with AIG’s evolving business goals + Lead key activities including the coordination and development of Supplier Quarterly Business Reviews, Satisfaction Surveys, Segmentation and Symposiums + Partner with business stakeholders to measure supplier’s contribution, service levels, breaches, and document / monitor plans to remedy and improve performance + Perform supplier audits to actively review and measure policy / contract compliance + Research and identify suppliers based on experience in the market within the Professional Services space to adapt to objectives or to streamline costs + Provide strategic leadership with respect to the development, alignment, and execution of SRM objectives to drive change and deliver on transformation gaining competitive advantage and added value to both parties + Prepare Executive Briefings, construct and deliver presentations tailored to targeted audiences including the Executive Leadership team + Provide leadership in a manner that contributes to a culture built on principles of innovation, collaboration, client focus, continuous improvement, and empowerment + Drive market analysis, peer to peer industry benchmarking and networking to ensure best in class practices + Provide support as needed across the global GS&PS team What you’ll need to succeed + BA/BS in Supply Chain Management/Business/Finance or related field required + Minimum of 15+ years’ experience in building and leading teams + Extensive industry experience and working knowledge of the technology and professional services categories / supply base + Risk and control stakeholder management + Understanding of cost, risk, and service parameters + Experience managing performance of large/strategic third patty suppliers + Cross-functional leadership in an environment of change with a focus on innovation, collaboration, client focus, continuous improvement, and empowerment + Results Oriented, Strong Collaborative Skills, Positive Attitude, High Energy + Comfort/familiarity with constructing presentations, organization communications, and business cases + Strong ability to build relationships and networks with multiple functions and at all levels within the organization + Data driven with strong influencing skills and proven track record aligning stakeholders and team members to project outcomes delivering value. + Change leadership, business acumen and strategic thinking in a highly matrixed, complex organization + Effective in managing/influencing global, remote/virtual teams + Serve as a role model by demonstrating a commitment to AIG’s values, high performance standards, workplace diversity and driving results Ready to drive new innovations? We would love to hear from you. Veterans are encouraged to apply. #LI-CM1 #LI-AIG #Sourcing #Procurement Enjoy benefits that take care of what matters At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family. Reimagining insurance to make a bigger difference to the world American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. Welcome to a culture of belonging We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations. AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com . Functional Area: CS - Corporate Services AIG Employee Services, Inc.