This role requires on-site presence 2 days+ a week in the Galleria Office in Atlanta, GA. We are seeking a strategic and results-driven **Senior Director, E-Commerce Operations** to lead and innovate within our ecommerce strategy and operations team. This role is pivotal in transforming our e-commerce strategy, driving profitable revenue growth, enhancing operational excellence, and delivering a superior online customer experience. You will shape the future of our digital retail operations through data-driven insights, agile execution, and cutting-edge technology integration to enhance customer touchpoints. **Key Responsibilities** **E-Commerce Strategy and Operations** + Develop and execute the e-commerce operations strategy to achieve revenue, profitability, operational efficiency, and customer satisfaction goals. + Oversee end-to-end operations, including site functionality, order fulfillment, inventory management, and customer service. + Drive omnichannel integration, ensuring seamless customer interactions across all digital touchpoints. + Monitor site performance and operational KPIs, leveraging data insights to optimize processes and drive growth. **Online Merchandising and Product Management** + Lead online product assortment strategy, optimizing mix, pricing, and placement for profitability and customer appeal. + Drive continuous improvement in site content and UX through A/B testing and data analytics. + Enhance site content, categorization, and search functionality to improve the customer journey. + Collaborate with cross-functional teams to execute cohesive promotional and merchandising strategies. **Leadership and Collaboration** + Foster a culture of innovation and agility, mentoring a high-performing e-commerce team through data-driven decision-making. + Lead cross-functional initiatives with marketing, technology, and supply chain teams to deliver integrated and impactful digital campaigns. + Partner with technology, marketing, supply chain, and store operations teams to align on goals and ensure seamless execution. + Stay ahead of e-commerce trends and technology to maintain a competitive edge, providing recommendations and analysis related to overall operational improvement. **Qualifications** + Bachelor’s degree and 10+ years in e-commerce operations, with 5+ years in a leadership role. + Proven expertise in online merchandising, product assortment, and enabling digital customer experiences. + Strong leadership, analytics, and project management skills, with a proven ability to deliver results. + Experience with e-commerce platforms (e.g., Shopify, Magento) and data-driven decision-making. This role offers a unique opportunity to lead and shape the future of our e-commerce operations, driving significant impact across our digital business. If you are a strategic, innovative, and results-oriented leader passionate about e-commerce, we encourage you to apply.