About the company 

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. 

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table. #LI-MG1

What you will be doing

The Customer and Market Intelligence team has an opening for a Sr. Director of Customer Analytics. This position will report into the VP of Customer and Market Intelligence, reporting to the Chief Marketing Officer. We leverage our rich data around the customer, our stores, and the marketplace to create insights that drive strategy for all key pillars in the business. Specific emphasis will be on connecting our loyalty, marketing, and paid media touchpoints to measurable customer lifetime value. 

The Sr. Director of Customer Analytics will partner with loyalty, marketing, and merchandising leaders to define and measure short- and long-term customer ROI, leveraging A/B testing, segmentation, and look alike capabilities to define and design the right audiences for the best marketing levers, delivering against our customer ambition of earning customers for life. This leader will bring to bear industry-leading capabilities that leverage our granular behavior-based data for nearly 50 million households build measurement capabilities that will accelerate our intelligence and drive new strategies and thinking for the organization. This person must be intellectually curious, business-facing and a talent developer - passionate about identifying unique, exciting, and scalable insights. 

The position will be based in Pleasanton, Boise, Dallas, Phoenix (or within driving distance to any of our division offices).

Main responsibilities

As a leader of the Customer and Market Center of Excellence, develop a vision for the organization to distill complex problems into compelling insights - using the best of advanced customer analytics and human creativity to deliver effective and impactful solutions for marketing and loyalty measurement. This leader will build a team of highly competent associates who can build out the future analytic capabilities for the customer and market analytics organization. Attract, retain, and develop a high-performing motivated team that can introduce new analytic solutions that drive the organization’s desire to embrace new insights in a test, learn and scale approach to winning with customers and the market Lead the evolution of 1PL and 3PL marketing and loyalty measurement and reporting best practices. Effectively managing projects, tasks, and stakeholders to ensure that projects are delivered on time, within budget and to brief specification while ensuring minimal downtime and maximum utilization. Interpreting results and developing actionable recommendations from the data analysis to build relevant customer stories for clients. Identifying opportunities for standardization & automation of existing solutions and processes to enable maximum potential from our teams. Challenging and improving our analytical capabilities/products. Working closely with key internal stakeholders to ensure sound knowledge of client objectives and customer insight, to subsequently design best-in-class solutions.

The salary range is $160,000.00 to $220,000.00 annually. Starting salary will vary based on criteria such as location, experience, and qualifications. There may be flexibility for exceptional candidates. Benefits may include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation Pay (accrued based on hours worked) or Flexible Time Off, paid holidays (8-9 days annually), bereavement pay, and retirement benefits (such as 401(k) eligibility). [If applicable:] Associates in this position are also eligible for a quarterly bonus. 

A copy of the full job description can be made available to you. 

What we are searching for 

Bachelor's degree in mathematics, statistics, analytics, data science, or related discipline. Masters or MBA highly preferred. 12+ years of experience in leading customer, loyalty and/or marketing analytics functions. Strong business acumen: grocery and/or retail experience preferred. 5+ years of experience in driving loyalty and CRM marketing strategies, influenced via customer-first, data-driven recommendations  4+ years of experience in consulting or professional services 8+ year in managing teams. Experience with LiveRamp or other data onboarding/identity resolution partners Experience in leading teams responsible for querying data from relational databases using SQL. Experience with problem-solving, specifically in managing large, complex customer data assets. Data visualization skills and ability to present technical solutions to non-technical audience. Strong interpersonal and communication skills. Strong analytical, creative problem-solving and decision-making skills Passionate about data, analysis, and insights. Natural curiosity that welcomes and embraces change and willingness to try new things and to fail. Ability to work in a highly collaborative environment.

What is it like at Albertsons? 

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer 

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. 

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).