Company Overview 

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.  

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. 

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.   

The Global Head of Credit & Collections (C&C) will be responsible for overseeing the global Credit & Collections function, ensuring efficient management of receivables (approx. $5 Billion per annum), optimizing cash flow, and maintaining robust relationships with internal and external stakeholders. This role is pivotal in driving global strategy, leading teams across different regions (NA, EMEA, APAC & LATAM), and ensuring adherence to company policies, compliance, and best practices for timely collections.

UKG’s customers are spread across multiple industries using UKG’s human capital management (HCM) and workforce management solutions to manage their people more effectively with an unparalleled combination of cloud solutions. Our blue-chip customer base, including many of the Fortune 1000® companies, is highly diverse and spread across the retail, hospitality, manufacturing, services, distribution, public sector and healthcare industries. We sell primarily through a direct sales force in North America and leverage our international reseller and systems integration network to supplement the physical presence that we have throughout the UK, Europe, Latin America, Asia Pacific, Middle East and Africa regions.

Recurring Software as a Service revenue is the largest part of the UKG business, providing resiliency and predictability. We offer multiple product suites, based on complexity and company size.

Your Responsibilities

• Strategic, transformational Leadership.
• Develop and implement a global Credit & Collections strategy aligned with the company’s financial goals.
• Oversee the regional C&C teams, fostering collaboration and efficiency across all regions.
• Accountable for developing and executing strategies that optimize cash flow and mitigate the risk associated with a large, growing receivables ledger
• Identify and implement automation and process improvement strategies across global C&C functions.
• Work closely with the Global AR Operations & Reporting group to ensure operational excellence in driving optimal cash flow.
• Manage the day-to-day operations of the global C&C team, including collections, Credit Risk analysis and dispute resolution.
• Manage day-to-day monitoring of AR aging reports and taking corrective action where necessary.
• Develop and maintain standard operating procedures for AR processes globally, ensuring compliance with accounting standards and local regulations.
• Works cross functionally with various internal stakeholders across the business, and with Customers to advocate for processes that provide a great customer experience while accelerating free cash flow.
• Identify and execute on improvements based on data, reporting and analytics.
• Provide regular reports on AR performance metrics to senior leadership, including insights into trends, risks, and opportunities.
• Track and analyze global AR performance and implement corrective measures as needed.
• Supports critical month-end financial close process.
• Team Leadership.
• Build and lead a high-performing, globally distributed C&C team through recruitment, training, and development initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement across the global C&C team.
• Provide mentorship and career development opportunities to C&C managers and staff.

Performs any other tasks reasonably required to be undertaken in accordance with the instructions of the Reporting Manager.

Required Skills, Qualifications, And Experience

• 10+ years of experience in Credit & Collections management, with at least 5 years in a global leadership role. Bachelor’s degree in Accounting , Finance, or related field.
• Experience with ERP systems (Microsoft D365) and AR automation tools preferred.
• Strong understanding of global accounting principles, financial regulations, and best practices in AR management.
• Proven track record of leading large, cross-functional, and geographically dispersed teams.
• You enjoy working in a highly pressured, dynamic, entrepreneurial environment, keen to engage as required by a growing business.
• Prior experience of working in a SaaS business with a significant proportion of recurring revenue would be highly beneficial and preferred.
• Excellent communication and interpersonal skills, with the ability to work effectively with senior leadership and global teams. Exceptional analytical, problem-solving, and decision-making skills.
• Comfortable dealing with various performance data to drive process improvements and optimization.
• Strong organizational and time management skills, with a results-oriented approach.

Where we’re going 

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!   

Equal Opportunity Employer    

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.       

View The EEO Know Your Rights poster and its supplement.      

View the Pay Transparency Nondiscrimination Provision     

UKG participates in E-Verify. View the E-Verify posters here.   

Disability Accommodation in the Application and Interview Process 

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.  

The pay range for this position is $159k to $229K, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers