POSITION SUMMARY:

The Sr. Dir, Organ Health, Strategic Accounts will manage a Team of Strategic Account Managers to lead our Organ Health major account management strategy and sales goals. The individual will be responsible for managing, developing and executing strategies to enhance relationships with the Nephrology Key Service Line Influencers within Healthsystem and Private Equity Accounts, driving Renasight test volume and revenue growth, retention and ensuring provider and patient satisfaction. This role is critical in positioning Natera as a trusted partner and advisor to our most significant customers

 

PRIMARY RESPONSIBILITIES:

Develop and implement a comprehensive account strategy for key strategic accounts to achieve access to Natera Organ Health’s Renasight test, drive Renasight unit volume and revenue growth through standardization protocols and account retention.

Build and maintain strong relationships with Nephrology Service Line Leaders and clinical influencers in Health Systems and Private Equity Groups to identify growth opportunities and provide Natera’s solutions to key customer challenges.

Lead a team of strategic account managers to ensure exceptional service delivery and alignment with client goals.  

The Strategic Team will focus on key Nephrology Service Line Call Points - VP Organ Health Service Line, Director of Nephrology, KOLs, Genetic Counselors, Residency / Fellowship Program Directors, Genetic’s Educators, Grand Rounds, Journal Clubs and Laboratory Directors managing Genetic test sendout.

Collaborate with field sales teams, medical sales liaisons, medical directors to drive Renasigt test  pull-thru, client success and improve offerings based on client feedback and customer insight.

Analyze market trends and competitive landscape to identify new opportunities for account growth.

Monitor account performance metrics and prepare regular business reviews for both the customer and Natera’s senior management, highlighting successes and areas for improvement.

Foster a culture of continuous improvement within the account management team, promoting best practices and innovative approaches to customer challenges, problems and issues.

 

QUALIFICATIONS:

Bachelor’s degree or equivalent; MBA preferred. 

Minimum 5 years physician sales experience in diagnostic laboratory business (preferably in a genetics laboratory). 

Minimum 5 years of experience in Strategic Accounts or Business Development, Major Account Management Sales Process – Miller Heiman, SPIN etc.

Preferred 3 years successful sales management/consulting experience preferably in diagnostic laboratory business. 

Proven track record of managing large, complex accounts and driving revenue growth

Collaboration with Natera internal organizations – Customer Service, Marketing, Product, Medical, UX, IT, Analytics, Legal and Compliance..

Experience leading and developing high-performing teams.

Business Acumen – HealthSystem/Provider KPIs, Regulatory (CLIA, CAP, CMS) & Reimbursement (DRG, OPPS, PAMA, State Regs), Compliance (Stark, AntiKickback, AntiTrust) Customer external influencers, Market Trends etc,

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Proven track record of success in developing new markets, launching new products and increasing revenue quickly.

Market knowledge and experience in Nephrology preferred.

The ability to effectively maneuver through complex situations, internal and external.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills. 

Ability to think strategically as well as execute tactically.

Must act with a sense of urgency.

Have a strong desire to work in a startup environment and must work independently with an internal drive to be successful.

Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers.

Exceptional Leadership, communication and interpersonal with the ability to build relationships at all levels of an organization.

Effective Negotiation skills to drive towards win – win contracts and agreements for both Natera and Customer.

Strong analytical skills and the ability to interpret data to inform decision-making.

Effective time management skills required with a demonstrated ability to assess and prioritize.

Proficient in Microsoft PowerPoint and Excel; Gmail; Sales Force.com.

Excellent Coach and is coachable.

Team Oriented.

Excellent initiative and self-motivation.

 

PHYSICAL DEMANDS & WORK ENVIRONMENT:

Duties are typically performed in an office setting.

This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.

Duties may require working outside normal working hours (evenings and weekends) at times.

50% travel required.

Travel required for this position:

 

No ☐  or Yes x :  If yes state anticipated percent for travel: up to 50%

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$187,000—$234,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page