Management and staff in Tungsten Automation's Software Engineering job family help the company to build and improve new and/or existing software products and their applications that we sell to our customers.  The position of Sr. Software Engineer requires that appointees are capable of making independent technical decisions on assigned work.

 

Sr. Software ESET engineer should be capable of independently performing most, if not all, of the following tasks:

Render exceptional 3-tier phone/email support for efficient resolution of technology and functional problems across all products. Take ownership of user problems and be proactive when dealing with critical user issues. Follow established set of processes while handling support requests. Identify and learn more about the products used/supported by the organization. Research, diagnose, troubleshoot and identify solutions to resolve critical customer issues. Prepare accurate and timely reports. Document knowledge in the form of knowledge base tech notes and articles.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.