Amazon seeks a (Turkish and English) Language Analyst with at least 2+ years BPO experience in a large customer-oriented corporate environment.

This role will require for the successful candidate to:
- Collect and analyze quantitative data.
- Efficiently manage receivable related queries and issues through pro-active coordination with customer and internal teams.
- Investigate to resolve issues and communicate with customers via email or phone call.
- Should be open to do up to 80% inbound/outbound calls depending on the assigned process.
- Analyze trends and suggest process improvements.
- Meet the set KRAs.
- Work on projects and duties as required.
- Collaborate with business leaders such as Finance, Accounting, Operations and Business Development teams.

Working Conditions:
- Normal Office Environment.
- Report daily to the Pasay office.
- This role will primarily be on mid shift. May be requested to work on shifting schedules including night shift.
- Work during Holidays, may be required by the business.
- Render overtime on critical periods.