We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

Reporting to the Director, Frontline Platform Strategy, the Sr. Frontline Platform Strategy Consultant will play a key part of an innovative, “first to market” business & technology culture, transforming CIBC’s tools and platforms, used by over 20,000 frontline team members to deliver exceptional client experiences every day. As a Sr. Frontline Platform Strategy Consultant you will partner with business and technology partners to develop the end-to-end capability and hardware strategy for CIBC’s frontline channels (branches, mobile advice, contact centres) and maintain an industry view on relevant trends in the market.  
 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 days per week on-site, while other days will be remote.

How You’ll Succeed 

Platform Strategic Design & Planning  - Build comprehensive Frontline Platform strategy and multi-year roadmaps with internal stakeholders to enable us to deliver on our mandate, goals and objectives.  

Research -  Conduct research to evaluate potential AI and GenAI  opportunities and ensure the team has robust competitive intelligence and strong awareness of trends, industry developments, client needs and regulatory changes.   

Business Architecture – Bridge the gap between technology architecture and business process design, aligning business operations and strategic priorities with complex infrastructure requirements, creating actionable strategies that keep the client and employee experience front and centre 

Innovation, Client Focus - Stay up to date on latest innovations and challenge the status quo while bringing a client focus on clients and users 

 
Who You Are 

You are a Digital pioneer, with extensive knowledge & work experience with technology (e.g. apps; web/mobile tech; windows based applications and platforms, legacy/mainframe platform modernization). It is an asset if you have experience with PEGA and Salesforce. A general passion for all things innovation & digital is a must! 

You can demonstrate 3-5 years of work experience in leading design thinking sprints, bringing innovation methodology to connect the dots between the enterprise, business unit and distribution/channel strategies to future proof the business.

You are a strategic thinker and make recommendations to ensure outcomes align to collective organizational and distribution strategy goals and objectives. Must have experience in financial analysis and strategic prioritization .

You are an inspiring storyteller with the ability to understand and address user needs through research and observation, ensuring solutions are user-centric. Effectively utilizing Agile practices to adapt quickly to changes and continuously improve design processes.  utilizing both oral and written (PowerPoint, videos, etc.) communication mediums to effectively sell an idea to a wide variety of audiences, including senior executives. 

You're passionate about people and put clients first. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity. 

Your influence makes an impact. You know that relationships and networks are essential to success. You are approachable and inspire outcomes through active listening and by sharing your expertise.  

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 27th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Channel Management, Client Service, Communication, Detail-Oriented, Large Group Presentations, Process Improvements, Relationship Management, Teamwork