Job Description

Provides senior level functional support and serves as a subject matter expert for complex Oracle HCM application modules with a specialized focus on Benefits, Compensation and Absence Management.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Serves as project lead for projects/enhancements, periodic releases, and annual cycles in assigned areas: Projects/Enhancements -  Lead projects/enhancements, define project timelines with milestones, gather and document business requirements, research system functionality, conduct fit/gap, demonstrate solution, configure the system, conduct UAT, update the configuration and solution guide. Make recommendations for optimal design/configuration balancing requirements against delivered system functionality, mitigating any roadblocks by solutioning alternatives and/or influencing stakeholder. Periodic Releases -  Review release notes for assigned areas, conduct impact analysis, regression testing to minimize business impact. Research, work with Oracle Support and / or use other resources to find solution options to mitigate any impacts. Evaluate enhancements delivered, identify opportunities to enhance business process and/or user experience to maximize the use of application. Annual benefits open enrollment and compensation pay cycles- Define and manage timeline to include prelaunch and post cycle checklist, document requirements for enhancements, update configuration and setup tables, conduct UAT and end to end testing to include vendor interfaces and load to payroll. Launch cycles in production and troubleshoot any issues during cycle.  Provide functional support: Provides tier 2 support for Oracle HCM. Research, conduct impact analysis across modules to trouble shoot issue to define solution options.  Collaborate with HCM team members, business process owners, IST, consultants and/or Oracle support to resolve issue. Escalates issues to the Manager – HR Technology or IST support to ensure uninterrupted operation. Research and troubleshoot issues related to employee and retiree benefits processing and enrollments, benefits self-service enrollment and compensation processing Liaise with benefits and payroll to trouble shoot any benefit deduction issues to include retroactive deduction processing Liaise with Core and Compensation to trouble shoot any compensation related issues. Update and maintain configuration related to benefits and compensation.  Provide Support for Reports and Interface related to assigned modules: Responsible for complex interface and reports impacting benefits and compensation. Collaborates with benefits and compensation on pay period/quarterly/annual data audits to research/analyze and explain differences Researches report/interface data discrepancies and other issues and communicates to all impacted parties. Gathers and documents requirements for new or enhancements to interfaces/reports. Coordinate with developers and other technical professionals to create reports and interface programs.  Conduct end to end testing of interfaces/reports. Coordinates with IST, Benefits, Compensation, Payroll and vendor to establish and maintain the interface file transmissions to the vendors.  Maintains Knowledge base, functional skills and stays current on Oracle HCM Technology: Active on the Oracle user groups to stay current on the product roadmaps and enhancement requests. Researches, configures and conducts conference room pilots to evaluate new functionality in any area as assigned by the Manager. Collaborates with HCM Technology team members to deliver end to end streamlined, efficient business processes to meet business requirements.

KNOWLEDGE, SKILLS AND ABILITIES

Education : BS in Information systems, computer science or equivalent required, and functional training to include Oracle HCM certifications in Benefits or Compensation strongly preferred.
Experience: 5+ years of Oracle HCM HR analyst support experience plus 2+ years of experience related to supporting Benefits and Compensation.  

1.     Intermediate level knowledge using Oracle HCM tools (Design Studio, Application Composer, Page Composer, Workflow – Approval Rules/Notifications)

2.     Intermediate knowledge level using Oracle OTBI and some knowledge of BIPublisher, XML and SQL

3.     Knowledge of Oracle HCM security design including AOR and custom criteria.

4.     Ability to comprehend and apply Oracle White Papers and supplement the gaps

5.     Must be resourceful in obtaining knowledge and identifying solutions to complex problems

6.     Ability to handle medium size projects and constantly reprioritize based on business needs

7.     Collaborative and organized teammate, who builds positive meaningful relationships and trust

8.     Ability to communicate complex technical issues/solutions in a simple, logical and impactful manner

9.     Experience testing HCM application instances to successfully validate application setups, including input to test plans, test scenarios, and test scripts

10.  Strong HCM Business process experience

11.  Detailed, process-oriented individual, with project management skills, who has the flexibility to thrive in a fast-paced, dynamic organization

12.  Knowledge and experience with Oracle SR process, refresh, and release management.