Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.
As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.
Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.

The Senior HR Business Partner on the NASC People eXperience and Technology (PXT) team provides HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to influence and execute HR initiatives such as: talent management, employee relations, workforce planning, leadership development, and employee engagement. You will understand the importance of accurate HR metrics, their inputs and the downstream impacts of them, and you'll prioritize the timely completion of work that directly influences them. In addition, you may lead a team of HR professionals and also own projects or programs that impact the business or the broader HR team.

To be successful in this role, you must understand business goals and prioritize them through high-impact work. You will influence and develop the HR team and business leaders by providing HR expertise, sound judgment, and data-driven recommendations that improve the overall employee experience and business performance.

Key Responsibilities:

- Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear.

- Prioritize the employee experience and following up on matters that are critical to protecting it, such as safety, pay and scheduling. Propose solutions and take partners to resolve issues quickly. Ensure that next steps are consistently communicated to employees.

- Participate in talent development and talent management processes with business leadership. Respectfully challenge talent outcomes and ensure business leaders are trained to conduct effective career growth and performance management discussions. Provide feedback and coach leaders to successfully manage complex employee issues while meeting organizational goals.

- Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health.

- Set culture and talent goals with business leaders. Review culture and talent management data regularly, create action plans to address opportunities and routinely assess their effectiveness. Champion change focused on creating and fostering a diverse, equitable and inclusive environment for all employees.

A day in the life
A Day in the Life:

A typical day in this role involves providing strategic and tactical leadership direction, executing on people initiatives, providing internal customer support, advising and coaching employees and leaders through development and performance matters, and driving HR functional excellence and process improvement. This role operates with autonomy and requires discretion and a hands-on approach to monitor the "pulse" of the employees to ensure a high level of engagement. The Sr. HRBP routinely partners with leaders at multiple levels of the organization to develop forward-looking strategies and goals focused on the employee experience and operational objectives.

About the team
The North American Sort Center (NASC) network is composed of over 100 buildings across the U.S. and Canada, as part of Amazon’s Middle Mile Operations. NASC ensures billions of packages move safely and efficiently from fulfillment centers to the last mile carriers.

The NASC HR teams partner to deliver the best customer experience that is resilient to variability and solutions-focused in a rapidly-changing environment. We enable our teams to operate with autonomy in a diverse workforce structure and we foster a culture where people connect, develop and deliver together.