Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Job Summary
The Senior HR Business Partner (HRBP) plays a critical role in supporting KeyBank’s Technology & Operations Services team. The Sr HRBP should be a strategic thinker and trusted advisor who can leverage data and analytics to drive HR initiatives and support business goals. The ideal candidate will act as a consultant to the business, providing expert HR guidance and solutions that align with the overall business strategy. The Sr HRBP will support a portfolio with over 2000 employees and approximately 200 managers within KTOS, specifically the Intelligent Automation/Contact Center & Investment Operations teams, as well as Loan Services, Payments & Operations teams.

Responsibilities

The Sr HRBP role is an integral member of the leadership teams for the portfolios they support, to translate business priorities into people strategies that drive organizational effectiveness and performance. This role is an active leader that partners across the various HR domains, including, but not limited to:

Recruiting and Onboarding: partner with business leaders, Finance teammates and recruiters to develop the overall workforce plan.Training and Development: Leverage existing and proven approaches to drive individual and team performance through continuing education and readiness for upcoming change (e.g., Future Ready).Talent Management: lead talent and leadership development activities (e.g. leader succession planning, individual development planning, executive coaching, etc.) within the enterprise talent management framework.Performance Management: partner with LOB senior leaders to optimize annual performance management cycle by ensuring managers and employees work together to plan, establish, document, monitor and routinely review individual work objectives and overall contributions, in alignment with the organization's goals and desired business outcomes.Employee Engagement: Facilitate a culture of empowerment and achievement and recognize results.Compensation & Benefits: Partner with business leaders, Finance and Compensation teammates to develop sound compensation strategies that attract, reward and retain talent.Employee Relations: Partner with business leaders, employee relations consultants, and corporate security to manage complex cases and those that pose high risks for the organization.Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without noticeComplies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

What Education, Experience and Skills you bring:

Bachelor’s degree in Human Resources, Business Administration, or a related fieldMinimum 8 years' experience in an HRBP role, other Senior level HR position, or leadership role from the LOBExperience supporting technology or operations teams is highly desirableProfessional HR certification (e.g., SHRM-SCP, SPHR) is a plus

Influence: Demonstrates the ability to influence and impact even when holding a position contrary to the majority through collaborative assessments that persuasively influence decision makers; may coach and advise on techniques to build rapport and commitmentAnalytical Thinking: Identifies any possible causes for a problem based on prior experience and current research; seeks discrepancies and inconsistencies in available information and explains variancesBusiness Acumen: Demonstrates a big picture understanding of the business, its interrelationships, and priorities; demonstrates strong foundations of business fundamentals, measurement, and business financeConsultative Approach: Proven experience acting as a strategic partner and consultant to senior leadersCommunication Skills: Excellent verbal and written communication skills, with the ability to influence and build relationships at all levelsProblem-Solving/Critical Thinking: Strong problem-solving skills with the ability to think critically and provide innovative solutionsProject Management: Ability to manage multiple projects and priorities in a fast-paced environmentTechnical Proficiency: Proficiency in HRIS systems, data analytics tools, and Microsoft Office Suite

What's in it for you?

Joining our team comes with a host of benefits designed to support your professional growth and personal well-being:

Strategic Partnership: As an integral part of our team, you will have the opportunity to collaborate with senior leaders and make a significant impact on our organizational strategy and culture.Collaborative Team Environment: Be a part of a dynamic and supportive team that values each member's input and fosters a culture of collaboration and innovation.Competitive Compensation: We offer a competitive salary package that reflects your skills, experience, and the value you bring to our organization.Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match, to ensure you and your family are well taken care of.Professional Development: We are committed to your growth and offer opportunities for continuous learning, including access to industry-leading training and certification programs.Work-Life Balance: Flexible working hours help you maintain a healthy balance between your professional and personal life.

Job Posting Expiration Date: 10/05/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

 

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.