Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Develops ongoing relationships and interactions with internal stakeholders and applicants; utilizes an in-depth understanding of client need to manage expectations; responds quickly to applicant and client needs and concerns. May conduct training to HR Representatives. Communicates rehire requirements for background, drug screen, learning modules, employment authorizations, etc., within the scope of the department.Plans & coordinates employee events e.g. (I CARE awards, service awards, gift distribution, job fairs, payroll fair etc.); coordinates and/or supports new employee orientation. Contributes to employee engagement activities through committee participation.Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Initiates contributions towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
Performs onboarding activities within the scope of responsibilities of the department, which includes some or all of the following: processing new hires and transfers, ensuring electronic and paper-required documents associated with applicant pre-hire are complete, and in compliance with policies and various regulatory agencies. May serve point of contact for employee records/file management system workflow and resolve accordingly.Processes terminated personnel files and new hire-required documents associated with employee/non-employee status changes, annual evaluations and competencies, to ensure completion and in compliance with policies and various regulatory agencies.Assists with other moderately complex HR activities which may include preparation of visuals and handouts, credentials monitoring, managing requisitions, processes invoices, purchase orders, and manages corporate purchasing card within the responsibilities, budget and timeline assigned by management and other as needed. Maintains the Position Control process when in the scope of the department, working with managers and HR staff to ensure accuracy, as directed. Prepares reports when needed.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Ensures the accuracy and compliance of data within HR and other systems used by the department. Reviews data entered by others, enters data, verifies required supporting documents are in receipt by HR.Prioritizes work and independently resolves higher level issues on a regular basis.Participates in regulatory and compliance activities that impact the Human Resources department. Responds to requests for employee file documents which may include subpoenas.Serves as a subject matter expert (SME) and quality control monitor for processes owned by the department, as assigned.
FINANCE ESSENTIAL FUNCTIONS
Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Utilizes time efficiently and helps other team members.Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following as appropriate. Assists with routine equipment troubleshooting such as paper jams, ink cartridge replacement, etc.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSOffers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. Adapts quickly to changes in systems, process, or policy; changes focus of workload based on highest priority needs.Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Two years experience in a customer service environment of moderate complexityOne year HR-related duties or some combination of benefits, employee records, HR and other systems data input, report generation, and/or payroll in a fast-paced work environment License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
N/A KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesDemonstrates a high level of maturity with demonstrated self-confidence and ability to make decisionsPossesses relationship building skills and ability to develop partnerships with recruitment teams and managementConducts self in a professional manner at all timesAbility to work with peers in a team situationProfessional handling of exposure to confidential/sensitive informationMust demonstrate keen attention to detail and accuracyIntermediate computer skills in Microsoft Office software products and HRISKnowledge of FMLA, regulatory agencies, I-9 requirementsSelf-starter and work independentlyWell organized, able to effectively manage multiple priorities in environment of substantial interruptionsMust be flexible and adapt to change without reservation
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs NoBusiness professional YesOther (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area YesMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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