RESPONSIBILITIES **About Us** The Queen's Health Systems is the oldest and largest healthcare system in Hawaii. Founded in 1859 by Queen Emma and King Kamehameha IV, Queen’s has a long standing reputation for excellence in specialty care across the islands Queen’s has been leveraging the electronic health record (EHR) system powered by Epic since 2006. CARE*Link, as the EHR is known at Queen’s, is a system that requires regular maintenance and upgrades in addition to the add-on modules for improved and enhanced performance providing increased utility for end-users and patients through the patient portal. The demand for a qualified IT Analyst to join the CARE*Link team has only been accelerated by the growth and expansion of the system and we are looking for an analyst to join our team. **The Opportunity** As an Information Technology (Info Tech) Analyst, you will play a critical role in building, assessing, troubleshooting and fine-tuning CARE*Link. You will become an expert on the Queen’s existing build and modules currently in use. Participate on projects and initiatives to implement new modules and technology within CARE*Link and throughout The Queen's Health Systems. In addition, be a part of a highly interconnected team of analysts ensuring end-users have the tools they need to make and document medical decisions leading to better patient outcomes and safety. You are a fit for the role if you take pride in providing solutions for end-users based on requests submitted for workflow optimization; research and share new functionality that has the ability to improve the system; and work well in a fast paced, evolving department and health system. **What you will work on** + Analyze, build, test and provide go-live support for new functionality + Participate in operational user group meetings to discuss optimization of CARE*Link + Provide 24/7 on-call assistance to end-users (rotation) + Participation on projects to implement new tools, modules and technology I. JOB SUMMARY/RESPONSIBILITIES: • Supports complex, high-risk application/systems in assigned area(s). • Provides technical expertise and oversight of information systems of moderate to high complexity in designated area(s). • Provides technical expertise and guidance in formulation of procedures and best practice for users, setting priorities and technical direction. • Supervises and directs work of assigned staff. • Leads information system planning, both short and long term in assigned area. • Monitors activities to ensure coordination and management of projects and work assignments meet established dates and timelines. • Works with PMO to coordinate the implementation of related systems/applications when needed. II. TYPICAL PHYSICAL DEMANDS: • Continuous: seeing, speaking, repetitive arm/hand motions, sitting, static gripping of an object for prolonged periods. • Frequent: standing, sitting, walking, finger dexterity, hearing. • Occasional: stooping/bending, carrying usual weight of 12 pounds, reaching above shoulder level. • Operates computer equipment and copy machines. III. TYPICAL WORKING CONDITIONS: • Not substantially subjected to adverse environmental conditions. • Work schedule includes providing 24 hours/7 days a week support as required. IV. MINIMUM QUALIFICATIONS: A. EDUCATION/CERTIFICATION AND LICENSURE: • Bachelor’s degree in Information Technology (IT) field or related field; four (4) years experience in IT demonstrating technical knowledge to independently design, test, and implement intermediate to complex business or clinical applications systems may be substituted for educational requirement. • Based on area of assignment, must successfully complete and maintain certification(s) in the application(s) assigned, and as may be specified per the training agreement. B. EXPERIENCE: • Minimum six (6) years experience in specific IT area of responsibility. • Two (2) years IT project management experience preferred. • Prior supervisory/management experience. • Expertise in specific areas of responsibility in IT. • Knowledge and ability to lead projects/initiatives of moderate complexity. Equal Opportunity Employer/Disability/Vet