Position Information Functional TitleSr. IT Business Analyst Recruitment Category TypeStandard Functional CategoryInformation Technology GradeIT.15 FLSA StatusExempt Requisition Number25-0082 Number of Vacancies2 Job LevelNon-Management Job CodeN/A Job Description Summary Organization NameIT Governance Services Reports toSection Manager, Business Analysis Full or Part TimeFull Time If Part Time how many hours per week Regular or TemporaryRegular Position End Date (if temporary) Work Schedule M-F; must work onsite at least 3 days per week Position LocationLaurel Position Summary Information General Summary This is a non-merit system, employment-at-will, long-term contract position. This role is eligible for a hybrid work schedule and must work onsite at least 3 days per week. TheSr. IT Business Analyst serves as an expert liaison between IT and one or more assigned lines-of-business ( LOB ) to effectively: + Identify, document & analyze current (“As-Is”) and future (“To-Be”) administrative or operational business processes for streamlining or other improvement + Support business process re-engineering initiatives to improve WSSC Water efficiencies + Lead the elicitation and documentation of business, functional, data, and non-functional requirements(which may ultimately be addressed via technological solutions) + Support the IT Technology Working Group and IT Partner initiatives The role is also responsible for the development of use cases, requirements traceability matrices, gap analyses, documentation archival in WSSC Water’s business analysis repository. Essential Functions + Leads business process analysis, use case analysis and business/functional requirements definition + Leads the implementation of complex process changes + Serves as Team Lead to IT Business Analysts, as assigned + Elicits, captures, validates and analyzes the business process/requirements of stakeholders in assigned lines-of-business + Applies proven communication, analytical, and problem-solving skills to support subject matter experts in decisions regarding process optimization and technological solutions + Researches and maps end-to-end views of legacy business processes + Analyzes business processes and identifies and validates opportunities for streamlining + Designs detailed end-to-end business processes based on confirmed understanding of process drivers and metrics + Creates business analysis documentation including use cases, usage scenarios, process flows, data dictionaries, and requirements traceability matrices + Analyzes operational data and provides a process for identifying system/operational problems and solutions + Analyzes planned changes to assess impact on WSSC Water employees, customers, and stakeholders + Utilizes best practices in leading organizational change management activities as new applications and services are implemented + Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to software development and quality assurance teams Other Functions + Mentors IT Business Analysts on business analysis discipline and IT Business Analysis process and procedures + Performs internal QA of both internal and external IT Business Analysis deliverables + Facilitates and leads process discussions, requirements elicitation and validation work sessions, workshops, and work groups + ·Supports the functional configuration tasks and activities for software implementation projects + Participates in cross-functional teams in enterprise IT systems improvement projects + Performs other related duties as required Work Environment And Physical Demands Business casual office environment Required Knowledge, Skills, And Abilities + Knowledge of various methodologies for analyzing and documenting requirements and business processes + Knowledge of software quality assurance best practices and methodologies + Ability to independently lead and conduct business process definition and analysis, requirements definition, gap analysis activities, process optimization, and process risk assessment + Proven ability to lead business analysts in successful business process definition and analysis, business requirements definition, gap analysis activities + Knowledge of the software development life cycle and best practices for refining requirements in each phase + Ability to create systematic and consistent requirements specifications in both technical and user-friendly language + Expert knowledge and understanding of MS Office software AND one or more of the following: MS Visio, Blueprint, StoryTeller, Signavio, Blueworks and JIRA software + Proven ability to consistently and effectively execute tasks and meet deadlines under pressure + Excellent analytical, negotiation, and organization skills + Proven, expert ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience + Outstanding customer, communication and interpersonal skills + Ability to identify opportunities to automate processes for efficiencies Minimum Education, Experience Requirements + Bachelor’s degree and 6+ years’ experience in IT business process analysis and requirementsdefinition that includes: + 4+ years of experience independently leading business process analysis and requirements definition efforts + Experience applying project management best practices in the management of IT projects OR + High school diploma (or equivalent) and 10+ years’ practical experience in IT business process analysis and requirements definitionthat includes: + 4+ years of experience independently leading business process analysis and requirements definition efforts + Experience applying project management best practices in the management of IT projects Additional Requirements Completion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafter Preferences + Industry certification in business analysis or process improvement (e.g., Certified Business Analyst Professional) + Experience providing business analysis support in one or more LOB areas such as customer care and billing, infrastructure maintenance, asset management, maintenance and work management, etc. + Relevant public sector experience Salary$105,080 - $178,920 Posting Detail Information EEO Statement AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission. Close Date03/14/2025 Open Until FilledNo Special Instructions to Applicants Additional Information All applicants selected will be subject to drug screening and a background check/verification. Supplemental Questions Required fields are indicated with an asterisk (*). + * Will you, now or in the future, require sponsorship for employment visa status? + Yes + No + Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran? + Yes + No Applicant Documents Required Documents + Resume Optional Documents + Cover Letter/Letter of Application