Palo Alto, California, USA
5 days ago
Sr. IT Solutions Engineer
About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive’s next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we’re addressing the challenges of electric vehicles through technology that will set the standards for software-defined vehicles around the world. The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we’ll map a new way forward. Working together, we’ll create a future that’s more connected, more intelligent, more sustainable for everyone. Role Summary Rivian VW Group Technologies is seeking a talented and motivated Solutions Engineer with a strong focus on integrations for reliability engineering, materials engineering, and quality initiatives. The ideal candidate will play a critical role in developing seamless back-end integrations between specialized engineering applications such as PLATO (DFMEA, PFMEA) and enterprise-level applications including PLM (3DExperience), Jira, and JAMA. This role demands a proactive and innovative engineer capable of building robust, scalable, and high-performance solutions that bridge multiple platforms and support Rivian’s engineering and quality operations. Responsibilities Manage day-to-day operations of Atlassian products, ensuring they are optimized for performance, scalability, and reliability. Oversee software upgrades, patches, and updates, including performing necessary testing and validation. Maintain and improve the health of the Atlassian environment, ensuring high availability and minimizing downtime. Design, configure, and implement complex workflows, permission schemes, issue types, dashboards, and custom fields in Jira, ensuring they meet the needs of different teams. Customize Confluence spaces, templates, and permissions to improve collaboration and knowledge management. Build and configure automation rules and scripts using Atlassian’s native tools (e.g., Jira Automation) and third-party apps to streamline business processes. Lead efforts to integrate Atlassian tools with other enterprise systems, such as CI/CD tools, version control systems (e.g., Git, Bitbucket), and cloud services (e.g., AWS, Azure). Implement and manage custom APIs, webhooks, and REST API integrations to support cross-platform automation and data synchronization. Collaborate with DevOps, software engineering, and business teams to ensure seamless workflows between tools and other systems. Monitor system performance, identify bottlenecks, and implement optimizations to enhance the scalability and speed of Atlassian products. Provide advanced troubleshooting and support for end-users, escalating issues where necessary and ensuring high levels of customer satisfaction. Work closely with project managers, business analysts, developers, and other stakeholders to understand their requirements and provide tailored solutions within the Atlassian suite. Qualifications 5+ years of experience with the administration, configuration, and support of Atlassian tools Solid experience in system integrations and API development with Atlassian tools (e.g., integrating Jira with other tools or services). Experience managing and supporting large, enterprise-scale Atlassian environments. Pay Disclosure Salary Range/Hourly Rate for California-Based Applicants: 117,000 to 146,000 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment. Equal Opportunity Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status. Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian and VW Group Technologies (“Rivian and Volkswagen Group Technologies”) may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and Volkswagen Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies’ service providers, including providers of background checks, staffing services, and cloud services. Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.
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