Description As the Sr. Legal Process Specialist, you will work with the Assistant Keeper of Records in facilitating all aspects of subpoena response with a focus on moderately complex and escalated issues. You will be well versed in department processes, the bank systems necessary to respond to all subpoena types, as well as bank records. With this knowledge, you will be able to train new staff as well as provide regular guidance to existing staff. Primary responsibilities include + Handle subpoenas and escalations of medium complexity. + Monitor and direct the flow of cases. + Provide training and coach junior staff. + Executing a range of tasks in support of our legal processing to ensure compliance. Qualifications, Education, Certifications and/or Other Professional Credentials + Advanced understanding of the legal, regulatory and risk/compliance environment as they pertain to legal processing + Requires strong level of familiarity with bank’s structure, systems, and legal terminology + Meticulously detailed oriented with the ability to manage competing priorities, establish and meet deadlines + Advanced professional interpersonal, written, verbal skills + A strict adherence to handling confidential information sensitively and discreetly + Proficiency with MS-365 including the ability to properly create and format documents. + Professional self-starter who can work independently as well as in a team environment supporting colleagues through coaching and training. + Minimum of 3+ years financial services industry experience required + 2+ years’ experience working in a legal processing environment Hours & Work Schedule + Hours per Week: 40 + Work Schedule: : Monday - Friday 8:30 AM - 5:00 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/03/2025