Job Title

Sr. Liability Claims Specialist

Job Description Summary

Cushman & Wakefield is seeking a Sr. General Liability Claims Specialist who will be responsible for overseeing and managing a portion of Cushman & Wakefield’s U.S. and Canada general liability claims portfolio. Reporting to the North America Risk Manager, the role is responsible for all aspects and phases of the claims assigned to them, from initial reporting and investigation to litigation management through to settlement or denial. This position will partner with the Cushman & Wakefield business teams, third party claims administrator (TPA), insurer claim adjusters, insurance brokers, legal, and other internal and external groups to review, investigate, and assist in the decisions regarding coverage, compensability, and loss control initiatives.

Job Description

ESSENTIAL FUNCTIONS & RESPONSIBILITIESManage a portfolio of 200+ open general liability claims, including claims in litigationDaily coordination with insurer claims adjusters, TPA, Cushman & Wakefield business teams, defense counsel, and other parties as needed to develop claim strategy and diligently manage claims through resolutionSecure necessary documentation to investigate the incident, evaluate liability and review contractual obligationsAnalyze contractual requirements, including insurance and indemnification obligations, to evaluate liability and ability to tenderIdentify claims with third party risk transfer and/or subrogation potential; diligently follow up on tender requests and pursue recoveryManage all aspects of litigation, including reviewing and approving discovery responses on behalf of the companyDevelop claims closure strategies with the TPA and ensure reserves set by the TPA are adequate; present to key stakeholders and management for settlement authorityReview all open claims at least every 30 days internally to ensure timely handling of claim and explore opportunities for cost containment and potential recoveriesCoordinate and participate in quarterly claims reviews with the TPA, insurance carriers, and insurance brokerMaintain accuracy of claims data and loss history in electronic claims systemPrepare monthly management reporting of claims, litigation, and other summaries as needed or requestedIdentify loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim managementAssist with other risk management and insurance related projects as required or requested

KEY COMPETENCIESProven record of managing general liability claims, both litigated and non-litigatedAbility to assess coverage, liability, contractual requirements, and claim reservesDemonstrated ability to identify problems and implement corrective actionAbility to work in a fast-paced environment with demonstrated ability to manage and prioritize multiple tasks and large inventory of open claims with high attention to detailAbility to understand corporate structure of a complex, publicly traded global companyStrong interpersonal and teamwork skills, including oral and written communication and ability to work with a variety of personalities at all levels of the organizationAbility to achieve successful outcomes on claims and other projects with minimal oversightStrong analytical, problem-solving, negotiating, and decision-making skillsUnderstanding of commercial real estate industry is a plusIMPORTANT EDUCATIONBachelor’s degree required; preferably in risk management, business or other related field but not requiredIMPORTANT EXPERIENCE5+ years in insurance, risk management and/or insurance claims rolesExperience with US general liability insurance coveragesExperience with claims management of litigated and non-litigated claimsMulti-state claims experience and ability to handle a national portfolio of claims        ADDITIONAL ELIGIBILITY QUALIFICATIONSLicense or certification in claims handling, risk management and/or insurance is a plusProficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)Computer proficiency to utilize online Risk Management Information Systems (RMIS)

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.