**About Citi:** Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. **NOTE:** **Regular weekend work is required on rotational basis for this role.** **For example, shifts can be:** Tues - Sat (9:00am-6:00pm EST) Sun - Thurs (9:00am-6:00pm EST) Mon - Fri (9:00am-6:00pm EST) **Responsibilities** + Support business and work with System administrators, developers, and analysts with troubleshooting issues. + Perform change management and incident management utilizing documented procedures through Service Nowor similar change management tools + Support service recovery procedures + Participate in Problem Management processes to identify solutions for recurring problems. + Document problem resolutions and publish knowledgebase. + Function as a Subject Matter Expert working with vendor support, System Administrators/Architects on a regular basis to track issues to closure + Support maintenance and migrations on the Authentication Infrastructure + Identify opportunities to automate and standardize information security controls and for the supported groups + Reduce risk by analyzing the root cause of issues, their impact, and required corrective actions **Qualifications** + 5+ years' experience in cybersecurity providing production support around Multifactor Authentication (MFA) and related components + Proficiency in Linux-based environments (RHEL) including terminal commands, Unix shell scripting, critical production server support, application upgrades and project lifecycle/ SDLC processes + Experience with MFA systems using Voice, Mobile Soft Tokens and SMS + Experience supporting REST and SOAP API web services calls with Middleware Products like IBM/Apache HTTP Server and Application Servers IBM WASND/Tomcat Servers + Experience with Mobile Biometrics is a big plus + Good knowledge on Mobile development Platforms (IOS, Android) is a plus + Familiarity with IT Service Management (ITSM) processes based on the ITIL framework **Education** + Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Technology ------------------------------------------------------ **Job Family:** Information Security ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** New Castle Delaware United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $125,760.00 - $188,640.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Dec 27, 2024 ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.