Description Responsibilities: + Servicer Outreach Delinquency Reporting. This would include providing guidance and education on Mortgage Partnership Finance (MPF) requirements specific to reporting for all products + Servicer Outreach to ensure alignment with the program regarding the Delinquency Management life cycle. This would include early and late stage delinquency oversight + Able to perform review of large data sets and analyze data to ascertain both positive and negative trends + In depth knowledge of Microsoft Access. This would include the ability to create and run queries with large datasets as needed + Provide support to Default Management department with adhoc reporting requests where needed + Required to summarize outreach efforts into a comprehensive and cohesive reporting format that is easy to follow + Review datasets to uncover trends and insights that will inform and enhance strategic outreach efforts and Servicer performance + Charged with the resolution of issues appropriate to the position's level of expertise + Will be expected to escalate issues/inquiries outside of the position level of expertise to appropriate Investor. This could include escalation to Investor for exception approval + Complete and perform research to resolve complex inquires and or escalations from end Investors and Servicers (Participating Financial Institution) + Manage Investor and Servicer (Participating Financial Institution) inquires via the Service Now application. This would include managing calls utilizing the Microsoft Teams application. This includes: providing premier customer servicer, minimizing hold/wait times, coordinating with other team members to ensure coverage needs are met, attempting to resolve customer inquires with one call resolution, managing escalations timely and efficiently and comprehensive documentation to account for call resolution details Requirements: - This candidate must be able to walk through their experience within this lifecycle and have 4-5+ years of experience within this space. - QC experience - Familiarity with FNMA (Fannie Mae) systems, including SMDU (Servicing Management Default Underwriter). Please also ask if they are familiar with LSDU (Loan Servicing Data Utility), Property360 (This system is used for managing real estate-owned (REO) properties, replacing the need for servicers to send certain notifications via other systems) and Asset Management Network (AMN is a tool for submitting loss mitigation workout cases and monthly reporting submissions. It helps servicers manage and report delinquent loans effectively) Pay and Benefits The pay range for this position is $35.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Chicago,IL. Application Deadline This position is anticipated to close on Mar 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.