We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** You’ll manage a team at the heart of CIBC’s Business Banking transformation, successfully delivering complex, enterprise-scale projects involving multiple back-end systems. As a Senior Manager, you are responsible for owning and executing delivery of custom Salesforce solutions to support Business Banking end users. The Senior Manager, Salesforce Development will drive Salesforce implementation and delivery and will manage projects and developer resources, interact with management and other stakeholders that promote performance, scalability and security. You’ll work closely with your team to ensure appropriate delivery of support services, and ensure adherence to standards and operating procedures. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How You’ll Succeed** + **Understanding Requirements –** Track and analyze operating environment for specified services and implement corrective actions as needed. Works with management and stakeholders to define requirements, design and create new processes roadmap and schedule. Work with development and operations partners to determine, negotiate, and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions. + **People Leadership –** Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Provides guidance to ensure assigned projects are implemented to schedule and plan. Share knowledge and collaborate to come up with effective solutions to problems. Coordinates with and advises developers on data quality and developing automation . + **Application Services –** Work closely with operations and development partners to develop, test, and implement Salesforce initiatives. Communicates with all levels of IT and keeps management apprised of issues and concerns.Monitors industry trends and best practices and recommends to Applications Development Director changes to practices that may benefit the college policies and procedures. Impact and improve these processes by advising owners on the technology possibilities and requirements. + **Job Functional Skills** **–** Maintaining an established work schedule and providing on call direction as needed to resolve Dev-related problems. Effectively using interpersonal and communications skills, including tact and diplomacy. Effectively using organizational and planning skills with attention to detail and follow-through. Efficiently meeting deadlines, schedules, and target dates. Effectively supervising, leading, and delegating tasks and authority. Maintaining confidentiality of work-related information and materials. Establishing and maintaining effective working relationships. Pragmatic problem solver, strategic and forward thinker. Proficiency with workflows and process automations. Leadership skills and proven success in a dynamic and collaborative environment. Excellent analysis skills and the ability to engage effectively at technical level to develop processes and methodology. **Who You Are** + **You are a bold and authentic leader.** You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams. + **You embrace and champion change.** You'll continuously evolve your thinking and the way you work in order to deliver your best. + **You're driven by collective success.** You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision. + **You can demonstrate experience in** Salesforce packaging and deployment. Deploying Azure components such as Azure Data Factory, Azure SQL Server, Azure DataBricks and Azure ASE. You have provided DevOps services as a Senior Manager for 3 years, effectively managing changes to the production environment and technology-based assets of the organization and assessing technical information to develop solutions that will improve process effectiveness and efficiency. It is an advantage if you have experience within an Agile environment. + **Values matter to you.** You bring your real self to work and you live our values - trust, teamwork, and accountability. **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** 81 Bay Street, 1st Floor **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Analytical Thinking, Application Development, Business, Coaching, Communication, Managed Service Providers, Microsoft Azure, Microsoft Azure SQL Database, People Management, Problem Solving, Solutions Development, Strategic Advice, Teamwork, Understanding of Requirements At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.