Sr. Manager, BI Claims
Home Depot
Position Purpose:
Responsible for defining, implementing, and managing internal programs and Third-Party Claims Administrator (TPA) practices to manage quality and costs associated with liability claims in USA, Mexico, and Puerto Rico.
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Typically requires overnight travel less than 5% of the time.Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.Working Conditions:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:
Must be 18 years of age or olderMust be legally permitted to work in the United StatesProven ability for team management and strong leadership skills, including the ability to implement efficient work processes, effective oral and written communication skills and problem prevention, identification and resolutionSuperior interpersonal skills, including ability to mentor and guide staff and create a positive employee relations environment and to provide staff with an environment for creative problem solvingKnowledge and experience in strong analytical and critical thinking abilities and capable of making timely decisions while functioning in a fast-paced, changing work environmentPreferred Qualifications:
Working knowledge of Microsoft Office SuiteAbility to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customersMultiline and multi-jurisdictional claims experienceSupervisory and management level experience in the claims industry, including strong general liability claims experienceHigh dollar claims managementBest practices file audit techniques. Successful negotiation skillsMinimum Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Preferred Education:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:
10Preferred Years of Work Experience:
10Minimum Leadership Experience:
3Preferred Leadership Experience:
3Certifications:
NoneCompetencies:
Decision QualityDrives Vision and PurposeBuilds Effective TeamsDevelops TalentOrganizational SavvyStrategic MindsetIn-depth knowledge of general legal framework and systems/processes governing claimsSuperior interpersonal skills, including mentoring and guiding staffStrong analytical and critical thinking skillsStrong customer-centric focusSuperior organizational skillsIn-depth knowledge with regards to Outlook, Excel (including pivot tables) and WordTimely decision-making skillsTeam management and strong leadership skills
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