**Sr. Manager, Collections Strategy** Salt Lake City, UT Hybrid Our client is committed to shaping a better financial future for small business owners through innovative, purpose-built banking solutions. Combining leading-edge technology with advanced security and a deep understanding of the small business community, they deliver comprehensive banking and lending products that empower entrepreneurs to grow confidently. They have grown to serve over 400,000 customers nationwide and built a global team of over 500 people. Their purpose is clear: to equip small businesses with the tools they need to thrive. **About the Role** They are seeking a highly motivated Senior Manager to lead the Collections Strategy. This role is critical to defining and executing our approach to collections, with responsibility for designing strategies across early-stage, late-stage, and third-party collections. The ideal candidate has deep experience in collections processes, techniques, and regulations, as well as a track record of leading high-performing teams and building strong partnerships with key stakeholders. This is a fantastic hybrid opportunity in Salt Lake City with a company known for generous benefits, competitive pay, and a highly collaborative team environment! **Responsibilities:** + Define and lead the strategic approach for collections and recoveries. + Create frameworks, analytics, operations, and reporting to support the collections team across pre-collection, early-stage, late-stage, and third-party collections. + Assess systems and workflows, recommending and implementing improvements to enhance efficiency and effectiveness. + Ensure thorough, high-quality documentation of collections procedures and processes. + Collaborate with third-party collection teams to maximize performance. + Report collections performance metrics to senior management and the Credit Risk Committee. **Qualifications:** + **Experience:** 10+ years in collections, preferably in the commercial sector, with 5+ years in management roles, leading and motivating teams. + **Technical Skills:** Proficiency in Excel, including complex formulas, graphs, and linked spreadsheets. + **Expertise:** In-depth knowledge of collection techniques and regulatory requirements. + **Relationship-Building:** Relates well to all levels of internal and external partners, with the ability to manage high-tension situations with diplomacy and tact. + **Process Improvement:** Demonstrated experience in optimizing systems and processes within collections. _PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States._ \#INDPERM