JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Major Activities and Responsibilities:
Client Service
● Serves as the JLL Client Relationship Manager with client stake holders for their campus and
associated buildings this specifically includes campus/building user communications
(coordinated via the accounts Communication Manager as appropriate.
● Establish a “Safety First” culture on the site and improve safety performance by championing
our level of awareness and changing all staff and partner safety behaviors.
● Provide leadership, vision and guidance to the operations, maintenance, utility and
manufacturing support services functions (as appropriate)
● Is the first line of defense and leader in establishing the compliance culture required by the
JLL team to operate in a GMP manufacturing environment.
● Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, GxP,
SLA, KPI, Satisfaction Surveys and Statement of Work (SOW) requirements.
● Understand in detail the contract scope and manage to that delivery while also recognizing
opportunities to improve customer experience, outcomes and/or operational savings
● Operate and maintain in a GxP manufacturing environment all IFM indirect equipment and
services
● Measure and manage client feedback, written and verbal throughout the year. Conduct
formal and informal relationship meetings.
● Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to
consolidate vendors and standardize SLA’s and scopes of work.
● Serve as the liaison for all services such as janitorial, lab services, grounds, security, waste
management, space planning, and project development services.
● Ensure GMP/GLP compliance by ensuring completion of all related training, Action
Items/Audit Responses, and ensuring that all critical PMs are completed on time.
● Ensure all safety, environmental, and GxP standards are strictly adhered to within managed
facilities.
● Ensure compliance with portfolio wide initiatives and required local, state and federal laws
and regulations that pertain to the operating of facilities.
● Promote customer and JLL related sustainability initiatives by participating in demand
response, recycling program and support special events (Earth Day, Energy celebrations,
Energy Team initiatives).
● Works in conjunction with their Hard Services Manager and the Site Operations team to
ensure effective Emergency and FAT response.
Employee Management
● Establish site level goals in conjunction with Director of Operations and cascade “SMART”
objectives into our JLL team’s Performance measuring system (Workday)
● Provide superior employee management to all direct reports.
● Actively develop FM team members, prepare them for roles with increased responsibilities,
provide for or recommend promotional opportunities for top performers.
● Maintain an effective succession plan for yourself and all team members.
● Complete and submit goals/objectives, mid-year reviews and year-end accomplishments by
required due dates.
● Manage and engage in the on-going performance review process for all direct reports by
required due dates.
● Recognize success of the team and the individual using appropriate recognition and
rewards.
Financial Targets
● Effectively manage site operating expenses to meet/exceed glide path savings targets.
(Savings must be documented and tracked by initiative).
● Develop and submit a detailed site/campus operating budget annually. Provide monthly
variance analysis and submit all periodic forecasts by assigned due dates. Attend client
meetings as required to present budget/actuals summary details and provide commentary for
all variances.
● Ensure your team actively participates in benchmarking to validate performance against
peers and to actively pursue improvement opportunities
● Update/develop 5-year Facility Capital/Operating Improvement Project Plans for each
facility/building.
● Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes
and/or supplier transitions as required.
● Work with Facility Coordinators, Facility Managers and Contract Services to ensure all
financial processes are followed for competitive bids, CORs process, issuing PO's, and
receipting work.
Growth of Company
● Actively identify, develop and document best practices that increase our value to the client
using JLL’s “iStream” program.
● Encourage your staff to make a JLL da Vinci submittal for a new innovation or best practice
that your team has been able to implement for your site.
● Demonstrate ability to apply and support new technology and corporate programs as they
are rolled out.
● Support Account Team on all new scope change initiatives and priority projects. Actively
seek to expand our scope into related areas that we can leverage our current staff/partners.
● Manage scope transitions for client by following established JLL Financial and transition
processes including development of KPI’s and SLA’s for all managed services.
Education
● Bachelor’s Degree or equivalent; Business degree preferred.
● 5+ year’s pharmaceutical GMP facility management experience with demonstrated ability to
exercise proper judgment.
● Knowledge of Energy Reduction and Sustainability Programs.
● Experience in driving OSHA compliant safety program and maintaining environmental
compliance related to facility operations (Air, Water, Waste Management).
● Experience in supporting compliant Environmental, Health and Safety training program
related to facility management operations.
Skills
● Strong interpersonal skills and problem solving ability.
● Excellent verbal / written communication and presentation skills.
● Proven record of providing excellent internal and external customer service.
● Knowledge of standard business and accounting practices.
● Knowledge of Excel and ability to analyze data.

Estimated total compensation for this position:

140,600.00 – 203,900.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –South San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.