At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper—everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
Learn about the Danaher Business System which makes everything possible.
The Sr. Manager Services – Americas has a leadership role at Pall's Service organization, reporting to the Global Service leader.
The incumbent is expected to drive a culture of exceeding customer expectations to deliver outstanding customer service, thus accelerating Pall hardware placements and service revenues.
This role will build cohesive relationships with the Commercial teams of Energy+ and Food & Beverage Business Units, Engineering, Product Support, Inside and Outside Sales, and Customer Service.
Primary Responsibilities:
Develops a growth strategy for the Americas aftermarket business through partnering with the Commercial team to develop market analysis and go-to-market, needs-based segmentation, and competitive analysis.
Effectively prices and positions Service products/agreements; supports service order negotiations with customers and order closures.
Owns the Americas Service P&L and drives action to achieve annual orders, sales, margin, and OPEX targets. Reports a weekly/monthly forecast across all KPIs.
Manages the field team capacity and utilization of service assets to optimal levels to deliver the service backlog.
Develops the field team to seamlessly execute and generate leads + offer and sell service agreements.
Required Qualifications:
Education: Bachelor in technical, business, or engineering discipline preferred. Masters in business is a plus.
Experience: 10+ years of prior management experience in a corporate environment, encompassing commercial management or management in a field that requires regular customer interaction.
Proven ability to drive strategic growth plans into tactical execution across a complex customer base.
Proven ability to relentlessly recruit, hire, and develop top performers and develop and drive accountability across the organization.
Analytical Problem Solving: Able to identify problems; apply structured and disciplined methodology to identify root causes using data. Innovative and effective solution development, risk mitigation, and execution.
Travel, Motor Vehicle Record &
· Ability to travel – list specifics 30% travel.
Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.