The Senior FinOps Manager is a leadership position responsible for driving the strategy and execution of cloud financial operations across the organization. This role involves overseeing cloud cost management, optimization, financial planning, and governance, ensuring that the company’s cloud resources are used efficiently, and that cloud expenditures align with business objectives. The Senior FinOps Manager will lead a team of FinOps professionals, collaborate with finance, engineering, IT, and product teams, and provide strategic insights to senior leadership to ensure the financial success and scalability of cloud infrastructure. Essential Duties & Responsibilities + Provide hands-on leadership to the Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service process/teams. + Establish goals and metrics for Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service that align with overall company objectives. + Provide metric reporting to facilitate business performance reviews of Contract Admin, Renewals, Order Admin, Serialization, Billing, Accounts Receivable, Cash Application and Client Service. + Provide training and guidance to supervisors and team members to ensure high performance levels. + Handle client escalations from Supervisors as needed. + Collaborates with Sales Ops and other teams to drive operational improvements which should lead to better operational performance and increased customer satisfaction. + Effectively communicate with internal departments, including Sales, Customer Support, CSA and Legal to resolve customer escalations and help drive collection metrics. + Establish and maintain internal controls to safeguard the accounting information of the company, as well as financial information of our clients. + Other ad hoc projects as directed by the Controller Experience and Education + Bachelor’s / Master's degree required (Finance preferred) + Minimum of fifteen (15) years’ total work experience, with a minimum of 5 years in management in any or multiple Finance Operations disciplines (Client Services, Accounts Receivable, Cash Applications, Contract Administration, or Billing Functions). Skills, Knowledge, and Abilities + High-energy and creative leadership w/ track record of building best-in-class teams + Proven track record of driving best-in-class Accounts Receivable performance + Proven track record of driving operational excellence through process improvement + Well organized and able to manage a large team with multiple priorities in play + Strong oral and written communication skills, including analytical techniques to drive to the root of a business issue + Knowledge of Salesforce.com preferred + Knowledge of Microsoft Dynamics365 preferred + Intermediary or better Excel skills Work Environment/Physical Demands + While at work, this position is primarily a sedentary job and requires that the associate can work in an environment where they will consistently be seated for the majority of the workday + This role requires that one can sit and regularly type on a keyboard the majority of their workday + This position requires the ability to observe a computer screen for long periods of time to observe their own and others’ work, as well as in-coming and out-going communications via the computer and/ or mobile devices + The role necessitates the ability to listen and speak clearly to clients and other associates + This position is based out of Bangalore, India and at present work from home (remote) set up. So, the person should have proper uninterrupted internet bandwidth and power connection to take care of day-to-day login/work. At Greenway, we strive to imagine, empower, engage, and inspire. Join us! To learn more about Greenway, take a video tour of our office, and meet our employees, visit us at www.GreenwayHealth.com/careers. Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.