Use Your Power for Purpose

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people. Digital is at the core of how Pfizer delivers Breakthroughs That Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

The Digital Operations and Command Center organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions. We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes.

As part of the Service Operations and Process Enablement team, the ITOM Event Management and Monitoring Solutions Lead is responsible for overseeing the health monitoring of Pfizer’s IT infrastructure and applications. This role involves defining IT Operations event management strategies and processes, driving continuous improvement for efficiency and effectiveness, and leading the product vision and direction for infrastructure and application monitoring solutions. The ideal candidate will collaborate with infrastructure and application teams to assess next-generation capabilities, transitioning from a device-based monitoring approach to a data-driven, business-process-centric perspective. This will provide operational, SRE, and other Digital stakeholders with real-time, business process-focused service health data, enabling them to navigate complexity and deliver superior service outcomes. This leader will play a significant role in shaping the evolution of these centralized technologies to drive optimization and automation.

What You Will Achieve:

In this role, you will:

Design and implement solutions for event management and monitoring, ensuring they meet organizational needs and industry standardsIntegrate solutions with existing IT infrastructure and tools to ensure seamless operation and data flowOversee the monitoring of IT events, ensuring that all critical events are detected, logged, and addressed promptly.Analyze the performance of solutions, identifying areas for improvement and implementing necessary changes.Review existing Event Management alerts, correlation rules, and actions that result in incident tickets being created to advise on opportunities to suppress duplicate incidents.Identify opportunities to implement automation strategies to streamline event management and monitoring processes, reducing manual intervention and improving efficiency.Work closely with stakeholders, including IT teams, management, and external vendors, to ensure the successful deployment and operation of solutionsProvide training and support to IT staff on the use of solutions, ensuring they are equipped to manage and monitor events effectivelyContinuously evaluate and improve solutions, staying updated on the latest trends and technologies in IT operations management

Qualifications:

Bachelor’s degree in computer science, Information Technology, Engineering or a related field.7+years in technical/infrastructure operations5+ years’ experience in event management and monitoring, including the use of relevant tools and technologies.3+ years of experience with ServiceNow Event ManagementDemonstrates a breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers, develop, and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.Demonstrated ability to operate in a “matrix” organizational environment, transcending organizational boundaries, while leading change and delivering innovative solutions to the business

Preferred Qualifications:

Master's degree

ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) Event Management a plus.Experience with developing data pipelines using vendor provided libraries or open interfaces through API such as REST

 
Work Location Assignment: Hybrid

Make a difference today! All suitable candidates should apply through the link with CV provided. We are looking forward to hearing from you!

In order to be considered for this position you need to be legally eligible to work in the EU.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Due to the high volume of applications we will be contacting successful candidates only.

Additional Information 

In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland. 

Please note there is no relocation support available for this position 

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How to apply 

Make a difference today, all suitable candidates should apply with CV below.  We are looking forward to hearing from you! 

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Purpose  

Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. 

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. 

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. 

Disability Inclusion

Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!

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