Description The Associate & Leader Experience (ALE) team is hiring a Learning & Development Senior Manager to support exempt Leader Mastery programs within Worldwide Ops (WWOps). As a member of the ALE team, the Sr. Manager, L&D will be responsible for designing, developing, and maintaining a Mastery program for exempt Leaders. This role is critical in shaping the leadership development experience of this population, playing a pivotal role in optimizing the learning experience to ensure they are well-equipped to effectively support their team and the operation. Key job responsibilities • Develop and refine the Mastery development strategy for WWOps L4-5 Leaders. • Lead the design and implementation of innovative learning objectives, modality, and content within Mastery learning programs for L4-5 Leaders. • Oversee the development and maintenance of high-quality learning content and curriculum. • Collaborate with business partners to ensure the relevance and effectiveness of the materials. • Coordinate program delivery on a global scale, considering diverse needs and languages. • Ensure that programs are accessible, engaging, and optimized regardless of delivery mode. • Define key performance indicators (KPIs) to measure program success and impact. • Use data and analytics to continuously assess and improve the learning offerings. • Collaborate with various stakeholders, including HR, Operations, and Training teams, to understand learner requirements and incorporate feedback in the design and continuous improvement phases of a product. • Manage the budget allocated, ensuring cost-effective solutions. • Oversee external vendors and internal resources as needed to deliver high-quality learning solutions. • Develop strategies to drive the adoption of new learning initiatives and champion change management processes to ensure behavior changes are realized. • Communicate program progress, updates, and outcomes to senior leadership and relevant stakeholders. Basic Qualifications • Bachelor's degree (or the equivalent of education) with extensive experience and training that provides the required knowledge, skills and abilities. • Must have a background in learning and development. • Demonstrated experience engaging with a diverse team. • Experience working in multinational organization • Ability to travel as required for appropriate key meetings and forums (around 10% of the time). Preferred Qualifications • Experience in talent management; basic understanding of the fundamentals of talent management principles and processes and integration of learning programs to maximize organization performance. • Instructional Design or equivalent experience such that adult learning principals guide program development and iteration Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,100/year in our lowest geographic market up to $248,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.