**We’re unique. You should be, too.** We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Senior Manager, Learning Experience Design oversees the development and delivery of innovative and engaging learning experiences for the organization. This role involves leading a team of learning experience designers, managing the design and implementation of learning initiatives and programs, and ensuring the learning solutions align with organizational goals. The incumbent will leverage best practices in instructional design, design thinking, learning technology, and adult learning theory to create scalable, impactful training programs. This role is critical to ensure both the content, and the delivery is designed in a way to maximize retention of knowledge. The Senior Manager, Learning Experience Design oversees the development and delivery of innovative and engaging learning experiences for the organization. This role involves leading a team of learning experience designers, managing the design and implementation of learning initiatives and programs, and ensuring the learning solutions align with organizational goals. The incumbent will leverage best practices in instructional design, design thinking, learning technology, and adult learning theory to create scalable, impactful training programs. This role is critical to ensure both the content, and the delivery is designed in a way to maximize retention of knowledge. **ESSENTIAL JOB DUTIES/RESPONSIBILITIES:** **Accountabilities** + Sees design solutions as critical to helping the business move forward, acts as a technical expert for delivery of programs. + Understands the voice of the employee and the ability to convey and relay learning solutions that are embedded into the flow of work. + Manages production process from course design and planning through course launch, delegating tasks, and executing complete deliverables on time. + Designs interventions with the result of embedding the learning; not just the tool. + Constantly educates on business needs, challenges, and desires to help bring solutions to a multi-state healthcare workforce. + Sets expectations and holds team accountable around design goals and outcomes tied to the business priorities. **Design & Development of Learning Programs:** + Champions a learner-centered approach, ensuring that learning experiences are relevant, engaging, and impactful. + Participates in instructional design as a working manager 30% of the time. + Oversees the creation of digital, blended, and instructor-led learning experiences, ensuring high-quality, learner-centric designs. + Utilizes instructional design frameworks (e.g., ADDIE, SAM) to guide content creation and course development. + Manages design projections delegation with instructional designers. Must be a “doer” in addition to a leader. Must be able to perform all the functions of an instructional designer. + Works closely with subject matter experts (SMEs) to gather content and ensure instructional accuracy. + Establishes standards and templates for consistency and excellence in learning design. **Cross-functional Collaboration:** + Partners with Leadership Development Director and Learning Business Partners (LBP) to prioritize and manage learning design projects. + Partners with LPBs and stakeholders to define learning objectives based on the learning needs. + Partners with Learning Operations team in ideating design considering technology integration (where appropriate). + Collaborates with external vendors and partners as needed to bring in specialized expertise or resources. **Learning Technology & Innovation:** + Stays up to date with the latest trends and technologies in learning and development (L&D) and incorporates innovative tools such as Learning Management Systems (LMS), eLearning platforms, and social learning tools. + Evaluates and selects appropriate learning technologies to enhance the learning experience. + Provides guidance on design methodologies, technology tools, and learning evaluation techniques. **Learning Evaluation & Continuous Improvement:** + Evaluates effectiveness of learning programs to evaluate learners' reactions, the amount of learning and application that took place, and the impact on the business results. + Uses data and insights to refine and improve learning solutions for greater impact. + Performs other learning and development-related activities as needed. + Performs other duties as assigned and modified at manager’s discretion. **KNOWLEDGE, SKILLS, AND ABILITIES:** + Strong accountable nature; sees adversity as a challenge not a roadblock + Understands how to reach audiences in a multi-site environment with different modalities + Ability to reach healthcare audiences or audiences with environments with multiple priorities + Deep knowledge of adult learning principles, instructional design models (e.g., ADDIE, SAM), and learning technologies + Excellent project management, leadership, and interpersonal skills + Strong ability to translate business needs into actionable learning tactics + Familiarity with data-driven decision-making and learning analytics + Strong problem-solving and organizational skills + Ability to manage stress, navigate challenging situations, and maintain a positive and supportive attitude + Demonstrated ability to work on multiple complex projects simultaneously in a fast-paced, dynamic environment + Ability to mentor, guide, or coach team members and influence without having direct authority + Strong commitment to developing and coaching others + Strong commitment to innovation and continuous improvement + Ability and willingness to travel locally, regionally, and nationwide up to 10% of the time. This includes travel to centers and Miami, FL to assist in the design and implementation of learning solutions. + The role may require a mix of on-site and remote work, depending on organizational needs. + Spoken and written fluency in English + This job requires the use and exercise of independent judgment. **EDUCATION AND EXPERIENCE CRITERIA:** + Bachelor’s Degree in Instructional Design, Organizational Development, or related field required (master's degree preferred) OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis + Five (5) to eight (8) years of experience in instructional design, learning experience design, inclusive of a combination of the following: + 3+ years people management experience or indirect/direct people manager experience leading workstreams, agile working teams or rotational leadership + 3+ years employee performance management experience assigning people resources effectively to projects + 3+ years demonstrated experience leading and navigating across a matrixed team and can quickly organize functional teams to design and develop learning projects + Experience in healthcare administration is preferred + Experience with design thinking and Agile or other modern project management methodologies preferred + Certified Talent Development Professional (CTDP), Certified Professional Learning Performance Professional (CPLP), Coaching Certification or similar certifications are highly desirable We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current Employee apply HERE (https://careers.chenmed.com/i/us/en/homerevisited) Current Contingent Worker please see job aid HERE to apply