Sr. Manager, Professional Services Professional Services United States Apply Who We Are We envision a world where every cyber asset is seen, secure, and compliant. Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale. What You Will Do Forescout has an excellent opportunity for a strategic and business-focused Sr. Manager of Professional Services to join our high-energy, multi-cultural, world-changing team. Reporting directly to the Director of Professional Services, the Senior Manager of Professional Services leads a team of technical experts to deliver high-quality software solutions that meet customer requirements. This role involves monitoring customer engagements from inception to delivery, driving operational excellence, ensuring client satisfaction, and achieving revenue targets. The ideal candidate has a strong technical background, exceptional leadership skills, and a passion for delivering impactful business outcomes. In this role, you will: Be Customer Driven: + Ensure the delivery of high-quality professional services that meet or exceed client expectations + Ensure projects adhere to quality standards and meet customer expectations through strong project governance. + Serve as an escalation point for critical customer issues during project delivery. + Monitor project progress and address potential risks proactively. + Ensure a strong focus on client success by deeply understanding their business needs and objectives. Be one team: + Monitor team workloads and capacity to balance priorities. + Monitor team utilization, revenue, and profitability. + Contribute to the development of the professional services strategy in alignment with organizational goals. + Identify and progress training and development opportunities for your team. + Drive post-engagement reviews to capture lessons learned and identify areas for improvement. + Promote skill development and knowledge sharing across the team. + Hire, mentor, and develop a high-performance team of consultants, project managers, and technical resources. + Conduct performance reviews, provide coaching, and foster a culture of accountability and collaboration. Be Cyber Obsessed + Optimize delivery processes, templates, and best practices to improve efficiency and quality. + Ensure proper documentation and communication throughout project engagement. + Identify opportunities for service expansion and innovation. + Develop and execute strategies to scale the professional services organization and meet revenue and profitability goals. + Collaborate with sales, product management, and customer success teams to define service offerings and support business growth. + Establish key performance indicators (KPIs) to measure and improve the success of engagements. + Drive continuous improvement initiatives based on performance metrics and customer feedback. What You Will Bring We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience. + Minimum 5+ years of experience as a Team Lead or Manager + 8+ years of experience in an IT-related field. + Consultative experience designing and advocating for best-practice solutions. + Excellent leadership, communication, and interpersonal skills. + Ability to manage multiple projects and priorities in a fast-paced environment. + Strong problem-solving and conflict resolution abilities. + Financial acumen for budget management and forecasting. + Strong documentation skills, and attention to detail is essential. + Bachelor’s degree in computer science, Engineering or equivalent industry experience. + CISSP and/or similar certification a plus. + A self-motivated individual with a ‘can do’ attitude What Forescout Offers You + Competitive compensation and benefits–we cover 80% of employee and dependents’ health care premiums, 100% company paid employee life and disability insurance premiums, 401K match, generous FTO policy (U.S. only), option to purchase voluntary life, accident and critical illness insurance, employee assistance program, maternity and parental bonding leave with supplemental pay and much more + Collaborative and innovative environment –make an impact on worldwide security while working on the hottest technology + Leadership that supports and encourages professional growth and development + Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram + Learn more @ www.forescout.com Our Mission - Continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization. Our Cultural Values + One Team – We all work together, and we all win together. + Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs. + Customer Driven – We listen, we learn, and we make it right. + Relentless – We're smart, determined, and find a way. We figure stuff out. + Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with. Thank you for taking the time to learn more about us. If this opportunity intrigues you, we would love for you to apply! NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies.   All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature.   No fee will be paid in the event the candidate is subsequently hired because of the referral or through other means. Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.