At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners. As a leader for NA Flex Business Optimization, Strategy, and Scaling (BOSS), you will own strategy and initiatives around improving areas such as cost, quality, delivery partner experience, and expansion. The focus of this role is on the AMXL and RSR (Rural/Super Rural) businesses.
This role requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, and the ability align stakeholders to sustainable solutions across multiple organizations. This role will have a high-degree of influence over the program’s vision / growth, requires scoping multiple large ambiguous projects in parallel, managing the team to achieve project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.


Key job responsibilities
• Identifying programmatic trends and influencing the strategic and technology teams program prioritization
• Owning the long-term road map for improving business results in AMZL and RSR
• Work closely with business teams, field teams, capacity planning, pricing, driver support, data science, and other worldwide teams on strategic improvements and initiatives
• Make difficult resource trade-offs and secure alignment on key priorities
• Work closely and be a SME in AMXL and RSR to better understand day-to-day opportunities and pain points