Job Title: Sr. Manager, Sales Operations Job Description Role: Sr Operation Manager Location- Vadodara Work Type- WFO Process- Tele Sales -B2B(Retail Consumer Channel) Product- Cement **Essential Functions - Duties and Responsibilities** + Lead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth. + Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date + Act as an enabler to remove both internal and external roadblocks and help team to resolve complex challenges in support of sales opportunities + Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members + Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories + Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction • Work with external facing client as a point of escalation for the client and respond in a timely manner to any issue Maintain a high level of communication with external stakeholders to ensure strategic client relationship is fostered and developed + Effective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client + Work closely with client contact on reporting and forecasting + Serve in a consultative role to support key stakeholders, both internal and external + Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs) + Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team + Coordinate team incentives and SPIFs (Sales Performance Incentive Fund) + Ensure high level of professionalism during all interactions with team and client + Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met + Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience + Lead team to effectively influence buying/renewal process to achieve greater client satisfaction. Location: IND Vadodara - Alembic Building II BARODA Language Requirements: English (Required), Gujarati (Required), Hindi (Required) Time Type: Full time2025-03-10 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**